Tag Archive for: VPN

Software defined networking word cloud

WANtelligence - Software Defined Networks!

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WANtelligence? Recently while working an RFQ project to re-mediate the WAN for a major health care practice management company,  we had the opportunity to listen to the major carriers describe their network solutions.   The client company…
WAN Survival Guide book cover

What Carrier can provide Fiber to my branch office?

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What Carrier do I use for this location? If are responsible for planning out a WAN connectivity solution for your VoIP deployment, you need to know what carrier services your target circuit location. This can lead to the most frustrating experiences…
Firewall illustration

Cloud based Next Gen Firewalls?

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Firewall or Security Appliance? Along with the general tend for business to move to a subscription based, recurring revenue model, the ubiquitous firewall has also moved to the cloud!   In the case of the firewall, however, there is measurable…
Cisco UCCX script editor and script index

Contact Center Remote Agent Locator!

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We recently had a request for an “emergency locator” application with a different twist.   Historically, we have written a number of “locator” type scripts, but this request had some unusual requirements.   The client wanted to have…
SIP thumbs up illustration

V14 Trouble Shooting ShoreTel SIP

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ShoreTel SIP is just not that hard to configure! When things go right, and it all works, it is relatively painless and very easy.   When things don't work however, you will need to sort out the problem and figure out how to make it work.  …
VPN lock illustration

VPN's and VoIP - Getting Connected!

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We see a lot of VoIP deployments that come to us for trouble shooting.  A common problem statement is that our HQ site can call both Chicago and Dallas, but Dallas and Chicago can't call each other.  Savvy network administrator will have figured…
Mobile messaging devices

VPN's and VoIP - Getting economical "full mesh" Connectivity without MPLS!

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We see a lot of VoIP deployments that come to us for trouble shooting.  A common problem statement is that our HQ site can call both Chicago and Dallas, but Dallas and Chicago can't call each other.  Savvy network administrator will have figured…
Dynamic multipoint VPN network diagram

ShoreTel VPN or MPLS? What works and saves money?

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An IPsec Virtual Private Network or VPN, is sometimes used as a backup route for a Wide Area Network failure.  VPN’s are typically deployed as a “tunnel” through the Internet and as such are “point to point” solutions by definition. …
Static WAN routing network diagram

Configure redundant static WAN routes when ShoreTel is in the data center?

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Installing your ShoreTel HQ server at the Data Center is becoming a standard deployment practice to increase business continuity during network and power outages and other disasters.   One of the most common Ask DrVoIP question we hear is…
ShoreTel SIP trunk configuration

Configuring SIP Trunks on ShoreTel!

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We continue to get a lot of questions about SIP trunks and how best to use them on ShoreTel. Our preferred strategy at this point, is to focus on a TIE line solution that brings both off premise extensions and DID numbers into the ShoreTel.…
Use your iPad as a SIP extension on your ShoreTel iPBX

Use your iPad as a SIP extension on your ShoreTel iPBX?

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We have been experimenting with mobility options for some time now, setting up SIP phones on mobile devices like the iPhone.    ShoreTel has a range of mobility options, most of which we have discussed here in previous blogs, so setting up…
Use your iPad as a SIP extension on your ShoreTel iPBX

SIP firmware for ShoreTel handsets?

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To the sales team, I sound like a broken record as I repeated the engineering driven mantra: “A VoIP solution is only as good as the network it is build on”.     No matter how many times we tell clients that you can not obtain reliable,…

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