Web Integration Insights

Tag Archive for: Web Integration

Amazon Connect agent and customer illustration

Why Your Website and Call Center Should Be Besties: The Amazon Connect Love Story!

Amazon Connect, Business Managers, Messaging & Integrations

Ever feel like your website and call center are two ships passing in the night? One's all flashy and interactive, the other's stuck in a queue playing elevator music. Well, buckle up, because integrating them with Amazon Connect is like giving…

Amazon Connect adds a CRM package?

Amazon Connect, Business Managers, Messaging & Integrations, Technical Managers

Is Amazon building a CRM Competitor? Amazon Connect continues to innovate and is adding new features at an accelerated rate. They do not seem to be leaving any flesh on the bones for other third party providers and seem to be taking aim…

Amazon Connect & Dextr now support Chat

Amazon Connect, Business Managers, Messaging & Integrations, Technical Managers

Dextr Website Chat Integration The ability to integrate your Company Website with your call center is a powerful customer experience management tool. Being able to integrate your website with a ChatBot is even more powerful, but imagine the…

WebRTC, ShoreTel ECC and CISCO UCCX?

Business Managers, Legacy Services, Multi-vendor Telephony, Technical Managers

What is WebRTC? Think of it as a teleconferencing system built right into your browser! For some time now, call centers have been slowly integrating web chat functionality into the call center tool set. Visitors to the company website…

Enabling Chat on your Website with ShoreTel ECC 7

Business Managers, Legacy Services, ShoreTel & Mitel, Technical Managers

When someone is on your website, it is like they entered your store. Clearly, they have an interest in what you are about or they would not be there. It is at this moment that they are most receptive to learning about your product and services.…

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