Tag Archive for: Troubleshooting

Helpful tips letter tiles

Amazon Connect Tips, Tricks and Trouble Shooting!

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What no Delete for Contact Flows? One of the first discoveries you will make while configuring contact flows is that you can NOT delete a contact flow.   Once it is created, you can "save as" but you cannot delete it.  There is a good reason…
IPBlue softphone interface

An IP Blue soft-phone tool kit for serious CISCO voice engineers!

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The trials of a Call Center Engineer! As a consulting engineers, we spend a lot of time working remotely over a VPN connection!  Testing configurations, features and CSS access requires end points!  Typically more than one end point device!…
Ping command output

ShoreTel lsp_ping and the SG-Vphone coma!

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Ping a network engineers best friend! Most network folks are comfortable with a standard Ping command.    Some even know that you can add options to ping to set packet size and repetitions, but at the end of the day, Ping is a level three…
SQL query and results example

Trouble Shooting ShoreTel ECC Scripts

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ShoreTel ECC Future? The ShoreTel ECC or enterprise contact center is a remarkable product in many ways.   Though we are depressed to see that it has apparently taken a back seat to ShoreTel Connect as it relates to product enhancements, it…
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V14 Trouble Shooting ShoreTel SIP

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ShoreTel SIP is just not that hard to configure! When things go right, and it all works, it is relatively painless and very easy.   When things don't work however, you will need to sort out the problem and figure out how to make it work.  …
Network monitoring dashboard

Free Tools for Network Monitoring and VoIP assessments!

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A network assessment and a trouble shooting effort are differentiated only by a matter of time an the level of urgency.   Effective network administration means that you are always troubleshooting and always proactively looking for anomalies…
Network monitor traffic charts

ShoreTel V14 Real-time Diagnostic and Monitoring Dashboard

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I am found of repeating that "product development is a process not an event"!   Though the marketing folks need to package, position and promote products based on feature sets, generally products emerge over time.   Building on previous releases,…
Telephone hold button

A Cure for the common Hold?

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The Symptoms  - Help!  My on-hold recording warbles like a wounded canary!  If your customers are kvetching over the aches and pains of listening to your wobbly, distorted on-hold recordings, it's time to seek medical help. The Causes - The…
Telephone hold button

Log Blog – Debugging ShoreTel Voice Mail with vmail.log

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We should probably do several blogs on logs!   Logs to an engineer are like finger prints to a cop!   Both professionals need to play “detective” and gather all the hints they can in an exhaustive effort to figure out what went wrong!  …
Telephone hold button

Trouble Shooting ShoreTel SGT1 Caller ID

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Caller ID is an interesting area and we see a variety of client request regarding this functionality. On analog lines, there is not much room for configuration. Generally this information is transmitted as FSK (i.e. modem tones) in either the…
Telephone hold button

Trouble shoot "one way media" with the ShoreTel "phonectl" command!

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One of the most common make/break/fix support tickets that come into the TAC center, have to do with “one way media”. In this scenario, a ShoreTel VoIP phone user calls another phone user, or places an outside phone call and the called party…
Telephone hold button

ShoreTel PCM 9.1 Microsoft Installation Error

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When installing the ShoreTel PCM 9.1 call manager software on a PC that has been upgraded to Windows XP service pack 3, occasionally there is a Microsoft Installer error that prevents the ShoreTel software from being installed. The error is…

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