Tag Archive for: Troubleshooting
Putty Telnet into ShoreGear SG50V/SG90V
Legacy Services, ShoreTel & Mitel, Technical ManagersWe had a lot of requests for examples of telneting into the SG Voice switches, so we though we would do a quick video on that process. The V switch is a very different animal from the rest of the SG family. Basically, a small Linux server lives…
Switch Connectivity Diagnostic
Legacy Services, ShoreTel & Mitel, Technical ManagersMost ShoreTel System Administrators learn early on that the “Quick Look” link in the ShoreWare Director is your best friend! After all, telephony trouble indications are easy to spot: Green is good, Red is Bad and yellow means “something…
The missing ShoreTel Beep!
Legacy Services, ShoreTel & Mitel, Technical ManagersIn both ShoreTel Release 8 and 9 there is a very interesting behavior that will ultimately bring a client call to your support center. The behavior is most obvious in a multi-site deployment in which there is only one HQ server providing…
V Switch Schedule does not change Automated Attendant?
Legacy Services, ShoreTel & Mitel, Technical ManagersThis is one of those trouble tickets that keeps an engineer awake at night. A V switch was installed at a remote site to provide Automated Attendant and Voice Mail services for that site. The V switch was one of three switches at that site…
Analog lines in the 21st Century?
Business Managers, Legacy Services, Technical Managers, Telephony ArchivesGetting old is a pain in the neck! Literally and figuratively! I am trying to figure out the benefits of getting older and I am not coming up with a very long list. You built a library of experience, I guess that must count for something.…
ShoreTel Tools for Checking remote dial tone?
Legacy Services, ShoreTel & Mitel, Technical Managers
Sometimes there is nothing like a telephone lines mans test set to hear exactly what is going on! VoIP solutions have a double challenge: First it is hard to put a butt set on an IP connection; and secondly what happens when that connection…
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