Tag Archive for: Call Handling

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A ShoreTel Communicator for the Mac?

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We recently had an opportunity to work with a ShoreTel client that was exclusively using Apple Mac's throughout their enterprise.   We asked how they made that decision given the clear cost advantage WinTel PC hardware had over your basic…
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ShoreTel iPBX phone system Training!

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Phone Training is a double edged sword.   Everyone wants it  but nobody really wants to make the time commitment required to get comfortable with the new phone features that a system like ShoreTel brings to your  business.   Most folks…
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What is new in ShoreTel Version 11/12?

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Software development is a process, not an event.  Having said that, from time to time, we have an event.  The release of a new version of software is such an event.  The software development process, however, continues.   The decision as…
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ShoreTel “Twinning” ring your desk and cell at the same time!

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So there I am, on the my desk phone, talking to some very important client and I now have 45 minutes to make an appoint that is 1 hour away by car! The client is important and we have been trying to link up for days! I also have to be at…
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Creating a “Personal Workgroup” to help answer your phone!

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One of the great attributes of a Personal Call Manager, is the multiple call appearance functionality.   When you have an active phone call  you  can actually see a new call ring in, on your screen.  I like to think of this as “priority…
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ShoreTel Version 10+ “Find Me/ Follow Me” Enhancements!

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Mobility and Office Extensibility continue to be "must have" feature sets for success in todays hyper competitve market place.   Nobody seems to care if it is after business hours in your time zone.  When a client wants you, they want you…
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ShoreTel Route a Call based on Area Code or Mood

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"Can we route calls to a Workgroup based on the Area Code of the Caller", asks our intrepid Sales representative!  "The prospect wants each Area Code in the country to be handled by a different Workgroup".    Interesting question.   Now…
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Mobile Call Manager for the iPhone?

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One of the benefits of a successful blog, is the talented people you meet and the ideas that you exchange with other industry professionals. Through an earlier blog on the subject of connecting an Apple Iphone to a ShoreTel System as a SiP extension,…
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ShoreTel "Call Screening"

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Call Screening is a popular telephone feature though some people consider it both annoying and insulting.    In ShoreTel 9 you have this option using “find me follow me” to ask the caller something equivalent to “who may I say is calling”?…
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ToolBar Options for ShoreTel Call Managers

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The Personal or Professional Call Manager has long been a key element in the success of the ShoreTel solution. This desktop call control application enables you to easily manage your phone calls. “Point and Click” to take action, or “right…
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ShoreTel ECC Integrated Tool Bar

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The ShoreTel Contact Center or Enterprise Contact Center product development effort has and continues to be a “process” not an “event”.     That is what characterizes software development efforts in general.   You have to know…
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Live Answer or Autoamted Attendant?

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The genius mathematician and founder of the area we know as Cybernetics, Norbert Wiener coined the phrase “the human use of human beings”. Writing post WW2, his frame of reference was societies growing concern with automation. The concept…

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