Amazon S3 Insights

Tag Archive for: Amazon S3

Amazon Connect Historical Reporting using Dextr Flex!

Amazon Connect, Business Managers, Reporting & Optimization, Technical Managers

Dextr Flex adds a powerful new Historical Reporting Engine to Amazon Connect Call Centers!

What exactly is a Contact Trace Record?

Amazon Connect, Reporting & Optimization, Technical Managers

Exactly what is a CTR? Amazon Connect creates a "contact trace record" with a unique "contact ID" for each phone call in or out of the contact center. Older legacy telephone folks would call this a SMDR or CDR (station message detail…

Amazon Connect - A Voice Mail Solution!

Amazon Connect, Business Managers, Technical Managers, Voice & Routing

What no Voice Mail? One of the surprises you get when working with Amazon Connect is the fact that, out of the box, there is no voice messaging capability. However, given the rich library of services available in the AWS ecosystem, you can…

Amazon Connect - Is today a Holiday?

Amazon Connect, Technical Managers, Voice & Routing

Is Today A Holiday? Having deployed hundreds of CISCO UCCX and ShoreTel ECC and other Contact Centers, checking to see if today is a holiday seemed to be the "minimum daily adult requirement" for contact center management. In fact one of the…

Fixed and variable cost puzzle illustration

Understanding Amazon Connect Call Center Pricing!

Amazon Connect, Business Managers, Planning & Migration

Trying to understand the cost of an AWS Connect call center takes some analysis! In this blog we walk through ...

AWS S3 - a ShoreTel backup strategy!

Business Managers, Legacy Services, ShoreTel & Mitel, Technical Managers

Amazon Web Services (AWS) has a range of storage options that make them our first choice in cloud based storage solutions and an ideal location for our ShoreTel data backup. In fact, now that ShoreTel has moved to virtualized hardware for voice…

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