WebRTC Insights

Tag Archive for: WebRTC

Mobile messaging notification illustration

Click2WebChat.com Browser Based Call Center featuring Video Chat & Screen Share!

Business Managers, Cloud Services, Communications & Collaboration, Technical Managers

Do you Text or Call? Most call centers have learned that folks are not sitting at home on a wired land line phones calling for tech support, or to make an appointment or to check on the status of an outstanding order! These folks are rushing…

Is your Contact Center “Smartphone“ enabled?

Business Managers, Legacy Services, Telephony Archives

“When it comes to customer engagement options, digital contact will surpass voice contact in contact centers in less than two years. This prediction by Dimension Data also highlights not only are most Contact Centers unable to deal with…

WebRTC "peer to peer" Call Center Demo!

Business Managers, Cloud Services, Communications & Collaboration, Technical Managers

What is a “peer to peer” call center? The concept is a fully functioning call center that exists only in the internet browser of the workgroup agents and supervisor participating. In fact, no telephone lines are needed, beyond the published…

WebRTC browser communications illustration

WebRTC to change the Contact Center For Ever! Enter Amazon Mayday Button!

Business Managers, Company & Perspectives, Industry Perspectives

Last month we wrote that we believed that webRTC had the potential to change the business communications landscape forever especially as it related to contact centers! Little did we know that in less than a month, Amazon would do just that…

WebRTC, ShoreTel ECC and CISCO UCCX?

Business Managers, Legacy Services, Multi-vendor Telephony, Technical Managers

What is WebRTC? Think of it as a teleconferencing system built right into your browser! For some time now, call centers have been slowly integrating web chat functionality into the call center tool set. Visitors to the company website…

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