Tag Archive for: XML Configuration

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UCCX Instant Contact Center "Killer Script" $295?!

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The Vision! It has long been our vision to create a UCCX script that can be used to rapidly deploy a new Customer Service Queue.   We appreciate that each Contact Center is different, but there is a set of expectations most folks have for…
Multilingual contact center scripting editor

Can you create a "killer" Contact Center Script?

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Most Scripting engineers working with Contact Center deployments built on CISCO UCCX, ShoreTel ECC, or Avaya have amassed a collection of script subroutines.  These subroutines are used over an over, from script to script to avoid having to…
Multilingual contact center scripting editor

Holiday Check script is a great learning tool!

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Most VoIP Engineers are not necessarily Software Engineers, so bringing up a Contact Center and scripting it are usually done by two different types of engineers.   Scripting engineers tend to have backgrounds in software development with formal…
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UCCX Scripting - Working with XML documents

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When writing call control scripts for Contact Centers (ShoreTel ECC, CISCO UCCX ) do you really have to start over each time?   Are there really that many differences between contact center applications?    Well, yes and no!  As we continue…
Cisco UCCX script editor and script index

In search of the Killer Contact Center Script (UCCX or ECC)!

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The "Killer UCCX Contact Center Script" After your first 100 or so Contact Center Scripts, you begin to wonder if it would be possible to generate a “killer script”!   No matter how many hours you sit with clients and do your very best…

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