Tag Archive for: Supervisor Controls

Contact center and mobile pricing illustration

The ROI of the Dextr Dashboard for Amazon Connect Call Centers!

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Features development for Amazon Connect is limited only by your imagination. To realize your call center dream however, requires an army of software engineers and outside consultant. Optionally, you could just use a Dexter Dashboard at .007 a logged in minute!
Multichannel contact center icons

Dextr a Customized Agent Dashboard for #Amazon Connect Call Center!

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AWS Connect CCP Building out call centers on AWS, you learn a lot about opportunities for productivity enhancements!   One of the first issues that we noted was that the standard Contact Control Panel or CCP, which is basically a WebRTC soft…
Cisco UCCX and ShoreTel ECC script comparison

CISCO UCCX or ShoreTel ECC – CCadmin script and power to the Supervisor!

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If you have managed a contact center of any size, sooner or later, you will be asked to make a change on demand.    A contact center supervisor feels the need to have a "team" meeting in the middle of the work day and needs the entire staff…
Cisco UCCX and ShoreTel ECC script comparison

The ShoreTel Workgroup Monitor Kicks Butt!

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As you can tell from our video library and blogs, we are very excited supporters of the ShoreTel Contact Center!  You can not find a more feature rich or cost effective  solution to call routing, email routing  and web collaboration!    To…

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