Tag Archive for: Agent Desktop

Agent queue selection interface

"Pick and Park" feature?

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Pick & Park™ for Amazon Connect – Finally, Real Agent Call Control Amazon Connect is amazing – but sometimes, agents need more control than a routing flow can provide. That’s why we created Pick & Park™, a pair of features designed…
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Free Trial Demo Center !

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Amazon Connect Demo Center We offer a complete Amazon Connect Contact center with all the bells and whistles free for you to try with up to 5 of your own team members.  We provide a dedicated phone number, a custom greeting with your company…
Contact center terminology word cloud

Deploy an Amazon Connect Contact Center for $195?

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Pay Only for what you use We have been working with Amazon Connect since the product was introduced back in 2017.   "Pay only for what you use" is a very attractive economic principle!  We note that a lot of folks login into AWS and spin…
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Amazon Connect - Start/Stop/Pause/Resume voice recording?

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Recording and Analytics While configuring Amazon Connect contact flows you will find a "SET Recording and Analytics?  step that you can make use of to set the voice recording behavior.   When you set the recording behavior you select recording…
Helpful tips letter tiles

Dextr adds Global Quick Connects for Amazon Call Centers!

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  Dextr Quick Connects Dextr has always had a “directory” service that enabled agents to transfer callers in and out of the Amazon Connect instance, typically to the company PBX. Dextr now makes it possible to add contacts to the…
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Amazon Connect replaces ShoreTel Workgroups with the Dextr Dashboard!

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Replace ShoreTel Workgroups with AWS Connect1 Recently we had a client with a very specific set of requirements and DrVoIP was able to satisfy with Dextr dashboard!   The client had a ShoreTel deployment that used ShoreTel Workgroups. ShoreTel…
Multichannel contact center icons

Dextr a Customized Agent Dashboard for #Amazon Connect Call Center!

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AWS Connect CCP Building out call centers on AWS, you learn a lot about opportunities for productivity enhancements!   One of the first issues that we noted was that the standard Contact Control Panel or CCP, which is basically a WebRTC soft…
Cisco Agent Desktop login screen

UCCX Cheat Sheet - Agent Log-in in using Extension Mobility!

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There is a two step process for logging into the systems if you are a mobile worker.   The first step is to log into a Telephone and make the phone your Extension number.  The Second Step is to log into the CISCO Agent Desktop (i.e. CAD)…
Cisco Agent Desktop login screen

What is new in ShoreTel Version 11/12?

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Software development is a process, not an event.  Having said that, from time to time, we have an event.  The release of a new version of software is such an event.  The software development process, however, continues.   The decision as…
Cisco Agent Desktop login screen

ShoreTel Browser Based Call Management Options!

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If you have ever installed a ShoreTel solution in an environment with other than Windows desktops, you know you lose some of the Sizzle! The Personal Call Manager could not be installed on Mac computers for example! Well known to those who know…

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