Tag Archive for: Voicemail

Amazon Connect direct telephone call illustration

Enable Callers to Dial an Agent Direct?

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Direct Dial and Agent? Not every contact center wants callers to be able to dial a specific agent directly.  In fact, more times than not, it is discourage entirely.  Certain enterprises however find it a real necessity.   Customer service…
Amazon Connect agent and customer illustration

Voice Mail Express for Amazon Connect!

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Voice Mail solution for Amazon Connect for the last few years AWS has made a voice messaging solution available for Amazon Connect deployments available for download from Github.   This was a feature rich solution offering a needed feature. …
Recording voice icon

Configuring Amazon Connect Voice Mail

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Configuring Amazon Connect Voice Mail For several years we have been deploying a modified version of the Amazon Connect Voice Mail solution as published by the AWS team to GitHub!   When Amazon Connect first hit the market in 2017, it was…
Telephone keypad call options

Direct Extension Dialing and queue based Voice Mail for Amazon Connect!

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Call Center with PBX like features? One of the most requested features folks deploying Amazon Connect typically ask for is the ability to directly dial an extension to reach a specific agent or team member.   Clearly Amazon Connect is not…
Helpful tips sticky note

Amazon Connect - A Voice Mail Solution!

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What no Voice Mail? One of the surprises you get when working with Amazon Connect is the fact that, out of the box, there is no voice messaging capability.   However, given the rich library of services available in the AWS ecosystem, you can…
Voice recording microphone icon

Put your ShoreTel to work automating "Interviews" and "Surveys"

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Customer Survey or Order Entry One of the most requested IVR applications we are regularly asked when working with the ShoreTel product line is can we create a "customer survey" or automated voice "order entry" solution.    In this application…
Brain halves illustration

HA server in “Split Brain” mode?

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What is a High Availability Server Configuration? HA availability server configuration often results from the sharing of a database between two servers.  One server is Primary or Active, and the other server is Secondary or Inactive.   Generally…
Mobile telephone connectivity notification

Fixed Wireless Convergence and Mobility Options for VoIP

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ShoreTel Mobility Options We have been steadily moving through a range of mobility options on our way to achieving true fixed mobile convergence.  We want to take our Office Extension away on our Cell phones and have the same functionality…
Mobile telephone connectivity notification

Log Blog – Debugging ShoreTel Voice Mail with vmail.log

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We should probably do several blogs on logs!   Logs to an engineer are like finger prints to a cop!   Both professionals need to play “detective” and gather all the hints they can in an exhaustive effort to figure out what went wrong!  …
Mobile telephone connectivity notification

Fun with ShoreTel Voice Mail

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Stuck on how to get a WAV file of a professionally recorded voice mail greeting into the right ShoreTel Voice Mail box? After all there is no import utility as there is during the creation of an Automated Attendant. I can’t speak for you,…
Mobile telephone connectivity notification

ShoreTel Route Point Configuration

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Thecr ShoreTel IPBX “Route Points” are powerful configuration tools, generally used to enable third party applications.  Using route points, an external application can gain complete call control.  For example, when you configure a ShoreTel…
Mobile telephone connectivity notification

Putty Telnet into ShoreGear SG50V/SG90V

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We had a lot of requests for examples of telneting into the SG Voice switches, so we though we would do a quick video on that process. The V switch is a very different animal from the rest of the SG family. Basically, a small Linux server lives…

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