Tag Archive for: Voicemail
The missing ShoreTel Beep!
Legacy Services, ShoreTel & Mitel, Technical ManagersIn both ShoreTel Release 8 and 9 there is a very interesting behavior that will ultimately bring a client call to your support center. The behavior is most obvious in a multi-site deployment in which there is only one HQ server providing…
ShoreTel Legacy Integraiton: ShoreTel as Voice Mail!
Legacy Services, ShoreTel & Mitel, Technical ManagersOne of the more interesting aspects of PBX system installation in general and ShoreTel in particular, is the subject of Legacy PBX integration. There are a variety of reasons that a new ShoreTel installation might need to integrate with the…
Leave a Message by spell by name?
Legacy Services, ShoreTel & Mitel, Technical ManagersIn an early April Blog entitled Add ShoreTel Extension Lists to your Automated Attendant we talked about limiting a callers ability to dial internal extensions. This is the same feature you might use to provide “tenant services” to a ShoreTel…
"The person you have called has requested your name".
Business Managers, Legacy Services, ShoreTel & MitelShoreTel Call Screening is now available in Version 9! Earlier versions of ShoreTel had a “find me follow me” feature that worked well. Someone could hit your voice mail greeting and be told to “Press One and the system will attempt…
New family of ShoreTel SG voice enabled switches!
Legacy Services, ShoreTel & Mitel, Technical ManagersShoreTel has a family of new media gateways. The more interesting switches are referred to as SGV switches. There is an SG50V and an SG90V that differ only in the number of FXO and FXS ports that they support. What makes these switches (i.e.…
ShoreTel Version 9 Personalized Call Handling Options
Business Managers, Legacy Services, ShoreTel & MitelCall Handling modes has always been one of ShoreTel’s most popular user features. The concept is simple: define how you want the system to process an incoming phone call to your desk in case you are “out of the office”, “in a meeting”…
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