Tag Archive for: MySQL

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ShoreTel ECC MySQL rants, raves and solutions for email, chat and text (SMS) messaging!

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If you have worked with ECC custom integrations for any length of time, you have build a library of solutions to work with.  Most recently you have discovered that a 32 bit application like ECC, running on a 64 bit Windows 2008 or 2012 server…
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ShoreTel System Administration Version 12

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We have not had an update to our System Administration video series since Version 8.    System Administration had not significantly changed over the various new releases, so we did not feel the need to do an update.  Our Version 8 stuff is…
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ShoreTel Database Replication and Manipulation of MAXDBQUERIES!

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It really doesn’t matter what VoIP system you installed they all generally have one architectural characteristic in common; the configuration database.  Depending on the system, you might find a database engine that ranges in complexity from…
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ShoreTel CDR Format- How to find the International Calls!

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Recently, while working with a third party Call Accounting vendor, we had an opportunity to revisit ShoreTel CDR records.  ShoreTel stores CDR records in two locations for two different purposes.  Historically, the first format is basically…
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Fun with ShoreTel Voice Mail

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Stuck on how to get a WAV file of a professionally recorded voice mail greeting into the right ShoreTel Voice Mail box? After all there is no import utility as there is during the creation of an Automated Attendant. I can’t speak for you,…
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Where is the ShoreTel ECC Query file?

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The ShoreTel Enterprise Contact Center has two sources of generating both historical and real time data.   With the release of 5.X, ShoreTel created the C2G (“cradle to grave”) or Interaction Reporting functionality.   This MySQL database…
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How to backup your ShoreTel IPBX!

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Prior to version 7 of  ShoreTel, backing up your ShoreTel system was very straight forward. There was a single folder in the root directory named d:\ Shoreline data. This folder contained all the information that was required to completely…
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ShoreTel Contact Center C2G Interaction Reports

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Prior to release of ShoreTel Contact Center Version 5.0, reporting was essentially statistical analysis. The Contact Center had very useful report generation capabilities that included the ability to add and delete columns to existing pre-defined…

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