Tag Archive for: Change Management

ShoreTel upgrade illustration

How to Upgrade your ShoreTel System!

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The actual task of upgrading your ShoreTel system from one software version to the other is "brilliantly simple".  The process, however, requires attention to the   detail!  Any software upgrade will challenge your "change management" process! …
Plan B backup illustration

Backing up your iPBX Call Center, what is your plan?

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"The Check is in the Mail"; "I gave at the office"; "The software if fully tested and bug free"; "We are working on the documentation"; "Go ahead tell me, I promise I won't get mad"; "Yes we backup our data every day, off site". These are just…
ShoreTel version 13 logo

What is new in ShoreTel 13?

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There are a number of major enhancements to ShoreTel in Version 13. Most enhancements have been related to bringing ShoreTel SIP into compliance with the standards accepted by the SIP community at large. Though there are enhancements for…
Deploying ShoreTel - A project managers notes!

Deploying ShoreTel - A project managers notes!

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Having deployed literally thousands of phone systems of all sizes and levels of complexity, we have distilled a set of rules and check lists that work.   (see our "network readiness check list" and our "VoIP planning guide") When phone systems…

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