Tag Archive for: Historical Reporting

Dextr contact record filters

Amazon Connect Historical Reporting and Query Language!

, , ,
Slice and Dice your Contact Records! Dextr now has a full Historical Reporting Engine for Amazon Connect.   A new ICON has been added to the dashboard navigation panel,  when clicked brings you into the Historical report generator. …
KPI inspection illustration

Customer Service by the Numbers - brightmetrics!

, , ,
In business what is measured gets done! We subscribe to the business adage that what is measured gets done! For this reason key performance indexes are absolutely essential to the success of any customer service environment. How many contacts…
KPI inspection illustration

Why move the Auto Attendant into the Contact Center?

, , ,
Many Call Center applications have an Automated Attendant front end call tree.  Typically, you  might have an Automated Attendant that plays the familiar On-Hours recoding: “Thank you for calling our company, press 1 for technical support…
KPI inspection illustration

ShoreTel Enterprise Contact Center Call Routing based on Schedules!

, ,
If you have been following our tech tips, you know that route points in the ShoreTel IPBX have a matching IRN in the Contact Center. If you want to route a call to a different destination based on the date and time that a call hits the Contact…
KPI inspection illustration

PDF and Email those ShoreTel Historical Reports!

, ,
“Historically”, excuse the pun, we always had a challenge with ShoreTel Contact Center Historical report!There were two issues.First, though you could schedule a report to be run automatically at a present time, you had to chose between…
KPI inspection illustration

Where is the ShoreTel ECC Query file?

, ,
The ShoreTel Enterprise Contact Center has two sources of generating both historical and real time data.   With the release of 5.X, ShoreTel created the C2G (“cradle to grave”) or Interaction Reporting functionality.   This MySQL database…

Showing 7 of 7 posts. End of results.

DrVoIP logo

Building cloud communications and contact center solutions since 2008.

DrVoIP on YouTube
Peter Buswell on LinkedIn

Services

Amazon Connect
AI Solutions
Cloud Services
Case Studies

Company

About Peter
Resources
Blog
Contact

Talk to us

844-4DrVoIP
grace@drvoip.com

© 2026 DrVoIP. All rights reserved.