Tag Archive for: IP Phones
Trouble shoot "one way media" with the ShoreTel "phonectl" command!
Legacy Services, ShoreTel & Mitel, Technical ManagersOne of the most common make/break/fix support tickets that come into the TAC center, have to do with “one way media”. In this scenario, a ShoreTel VoIP phone user calls another phone user, or places an outside phone call and the called party…
More on ShoreTel LLDP - follow up to previous blog post!
Legacy Services, ShoreTel & Mitel, Technical ManagersThis is a follow up post to an earlier post on LLDP-MED. VoIP phones on the market today follow the same basic boot and operations process:
1 – Wait for an LLDP packet from the Ethernet switch
2- Send a DHCP discovery packet to find the DHCP…
How to Telnet into a ShoreTel phone
Legacy Services, ShoreTel & Mitel, Technical ManagersA typical trouble ticket might sound like "when another extension calls me, I can hear them, but they can not hear me"! Actually, one of my personal faviroites. Over the years I have come to learn that this is usually the result of one of…
ShoreTel Star Codes!
Legacy Services, ShoreTel & Mitel, Technical Managers
Though I know we have readers out there who have never seen a rotary dial telephone (or a 33 RPM record), many readers will be familiar with “star codes”. Star Codes have been generally well known to most phone users since the inception…
LLDP-MED speeds ShoreTel VoIP installations!
Legacy Services, ShoreTel & Mitel, Technical ManagersUsing a VoIP phone system and installing one, are two entirely different user experiences! Most product development efforts focus necessarily on end user features and benefits. Anyone who has ever installed a VoIP system knows that if design…
Get The Most out of your ShoreTel Communications System
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersShoreTel Training for Small Businesses
There are many incredible services available to help small businesses with ShoreTel training for their ShoreTel communications system. With all of the great opportunities for businesses to have one-on-one…
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