Tag Archive for: Vendor Comparison

ShoreTel and Cisco comparison logos

Compare CISCO and ShoreTel "dial plans" and "calling priviledges"!

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What is a route or dial plan? Most if not all phone systems provide for route plans and calling or "class of service" privileges.   The dial plan defines the over all numbering system used through out the system.  For example, how many digits…
Multilingual contact center scripting editor

Compare ShoreTel ECC and CISCO UCCX - Handling Language Options

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Anyone who has been deploying telephone systems for any length of time has run into the "language" issue.   Though I am personally tired of having to "Press one" for English, the fact remains that we market on a global basis even if we are…
Cisco extension mobility telephone interface

Compare ShoreTel and CISCO - Extension Mobility Options!

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Do you run a business in which the day shift and the night shift share the same telephone instrument?   This is a very common feature requirement in call centers, help desks and order lines.   In the Health Care Profession,  a very common…
ShoreTel and Cisco comparison logos

Compare ShoreTel ECC and CISCO UCCX Contact Centers!

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As Contact Center implementation consultants we get to work with both ShoreTel ECC and CISCO UCCX.   The fact of the matter is they are both really excellent solutions and very similar in many respects.   Historically, ShoreTel has had a…
3CX telephone administration screen

Compare ShoreTel and 3CX - Part 1 License Strategy

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The trend in the Unified Communications industry is to charge a "per seat" license for access to VoIP Business Phone Solutions.  In large part a legacy "flat tax"  from the old TDM world, phone system suppliers continue to license based on…
ShoreTel and Cisco comparison logos

Compare ShoretTel and CISCO Part 3 – Users and phones

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All of the architecture "geek speak"  aside, CISCO and ShoreTel have fundamental "cultural" differences that defines their approach to the entities of  a "phone" and  a "user".    Simply stated in the ShoreTel world a phone can not exist…
Compare ShoreTel & CISCO Part 2 – System Admin Portal

Compare ShoreTel & CISCO Part 2 - System Admin Portal

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All telephone systems have to deal with the same key architectural  issues regardless of who manufactured the equipment.   All phone systems have to provide for the definition of a system "dial plan"; trunk groups, call flow options, phone…
3CX software administration screen

3CX a Contender along with ShoreTel and CISCO For the SMB!

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Lately, we have been playing with a Windows based solution offered by 3CX.  We remember the "UnPBX" products of the late 90's early 2000!  There were a few companies that tried to build PBX systems on Microsoft Platforms like Windows NT.  …
Compare ShoreTel (SHOR) and CISCO (CSCO) Unified Communications Manager

Compare ShoreTel (SHOR) and CISCO (CSCO) Overview Part 1

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As both a ShoreTel Certified VoIP Engineer and a CISCO CCVP I  have been working exclusively in VoIP since 1998.   For this reason,  one of the questions that is most asked of me is which is a better solution: ShoreTel and CISCO?   Since…
Compare ShoreTel (SHOR) and CISCO (CSCO) Unified Communications Manager

Extension Number, Phone Device, or User?

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Is a phone, an Extension Number (e.g. DN) and a User the same entity?   Does the User define the Extension number?  Does the User define the Phone?   What is the difference and why would you care?   You care when you have to separate…
Compare ShoreTel (SHOR) and CISCO (CSCO) Unified Communications Manager

How does a ShoreTel SBS compare to a CISCO CCME in $?

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I am always being asked to compare ShoreTel and CISCO in one or another area.    CISCO has a family of products that range from the UC500 through the CCME and on to the full blown Unified Communications Call Manager.    One way to compare…

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