Tag Archive for: Mobile Integration

Call, Click or Text your Contact Center?
Business Managers, Legacy Services, Telephony ArchivesMobile devices are the most ubiquitous devices on the planet! Text messages are read almost instantly, never miss their target and are high impact, high content messages. Why continue to increase the number of incoming telephone lines to your…

Is your Contact Center “Smartphone“ enabled?
Business Managers, Legacy Services, Telephony Archives“When it comes to customer engagement options, digital contact will surpass voice contact in contact centers in less than two years. This prediction by Dimension Data also highlights not only are most Contact Centers unable to deal with…

New ECC Feature - Smartphone based "Visual IVR"!
Business Managers, Legacy Services, Technical Managers, Telephony ArchivesImagine that you go to a restaurant, ask for the menu and the waiter hands you a phone? You lift the handset and hear "Thank you for coming to our Restaurant home of great food and fine dining. For breakfast, please dial one; for Lunch…

ShoreTel Mobility Router System Admin Video Cheat Sheet!
Legacy Services, ShoreTel & Mitel, Technical ManagersThe blog on the ShoreTel Mobility Router as one of the options offered by ShoreTel for remote worker connectivity, generated a lot of email requests. I have an opportunity to install, configure and test the solution including the Roam Anywhere…

Stupid phone trick #7 – How to make iPhone calls from my ShoreTel handset!
Legacy Services, ShoreTel & Mitel, Technical ManagersYeah, I am sure you were just dying to know how to call your iPhone and have your ShoreTel phone ring? Better yet, pick up your ShoreTel handset and make a call out your iPhone? Actually, it is a useful integration and one that I recently…
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