Speech Recognition Insights

Tag Archive for: Speech Recognition

Using AI in your Call Center?

AI Solutions, Business Managers, Conversational AI

Amazon Connect Meets AI AI in the contact center isn’t new — it just has a new spotlight. Everyone’s talking about “adding AI” as if it were invented last year. The truth is, you’ve probably been using AI for years without realizing…

Dextr steps closer to AI in the Call Center with LENS integration!

AI Insights & Analytics, AI Solutions, Business Managers, Technical Managers

Dextr integrates transcriptions, comprehension and sentiment analysis ! Contact center supervisors are hungry for insight into things like whether agents are having effective conversations, whether any interesting trends in customer…

Give Amazon Connect Phone system features with "Dial by Name" functionality

Amazon Connect, Technical Managers, Voice & Routing

use LEX to enable a "dial by name" directory and give your call center phone system like features!

DrVoIP Amazon Connect Tech Tip - LEX Bot Versions!

AI Solutions, Conversational AI, Technical Managers

Well, it is the 21st century and though we still drag around fax machines, we do seem to be getting away from Touch Tone Call Tree IVR systems! Really, are you not tired of "Press 1 for this and Press 2 for that"? I know I am at every…

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Enhance your ShoreTel ECC with Speech Recognition & Chat Bots!

Business Managers, Legacy Services, ShoreTel & Mitel, Technical Managers

Press 1 for English! Two characteristics of telecom technology in the 21st century continue to not make sense to us. Why are we still using fax? How come we still "Press 1 for this and Press 2 for that"? I mean really, it is the 21st…

Lex a conversational voice interface for Amazon Connect call trees.

AI Solutions, Business Managers, Conversational AI, Technical Managers

Historically touch tone "call trees" have over populated the IVR landscape prompting callers to "Press 1 for this and Press 2 for that". This has been the standard since the first half of the last century! You would think that in the 21st century…

ShoreTel adds Siri features with SpeechBridge!

Business Managers, Legacy Services, ShoreTel & Mitel, Technical Managers

Anybody who has used Siri or Google to ask for directions while driving, understands the importance of being able to navigate through an automated attendant menu using voice commands! Natural language, speaker independent speech recognition…

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