Tag Archive for: Dial Plans

ShoreTel and Cisco comparison logos

Configuring a SIP Trunk TIE Line between CISCO CUCM and ShoreTel iPBX

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Merging Systems is fun and easy? In a world of swirling mergers and acquisitions,  IT organizations are expected to integrate the different systems so that they all work together.   In the world of  IP PBX systems, that might result in having…
ShoreTel and Cisco comparison logos

Compare CISCO and ShoreTel "dial plans" and "calling priviledges"!

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What is a route or dial plan? Most if not all phone systems provide for route plans and calling or "class of service" privileges.   The dial plan defines the over all numbering system used through out the system.  For example, how many digits…
ShoreTel and Cisco comparison logos

Compare ShoretTel and CISCO Part 3 – Users and phones

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All of the architecture "geek speak"  aside, CISCO and ShoreTel have fundamental "cultural" differences that defines their approach to the entities of  a "phone" and  a "user".    Simply stated in the ShoreTel world a phone can not exist…
Compare ShoreTel & CISCO Part 2 – System Admin Portal

Compare ShoreTel & CISCO Part 2 - System Admin Portal

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All telephone systems have to deal with the same key architectural  issues regardless of who manufactured the equipment.   All phone systems have to provide for the definition of a system "dial plan"; trunk groups, call flow options, phone…
Telephone order call flow diagram

“Call flow” the callers experience when reaching your business!

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Having managed 1000's of telephone system deployments over my career, one subject continues to be the project "speed bump".    You might think that the core issues of network configuration, WAN traffic planning, QOS and DHCP services might…
Telephone order call flow diagram

The ShoreTel Prefix Option

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In this economy, there are a growing number of mergers and acquisitions, or “marriage by shotgun”. When companies combine they have the challenge of integrating their data and telecommunications systems. For example, we have witnessed an…
Telephone order call flow diagram

How to cause a ShoreTel phone to dial from within Outlook

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We see a lot of request that can be summarized as   "can we dial from within<(insert your favorite application here>?   Outlook, for example, has an ability to let you select the ShoreTel TAPI line so that you can dial from a Contact.…
Telephone order call flow diagram

Modify ShoreTel Database to Kill "dial 9" requirement?

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Fax Machines on ShoreTel?   It is not uncommon for system administrators to create a user named FAX SEVER, then define it as EXTENSION ONLY.    Though I personally have been trying to eliminate all the forest eating fax machines and printers…
Telephone order call flow diagram

ShoreTel Legacy Integraiton: ShoreTel as Voice Mail!

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One of the more interesting aspects of PBX system installation in general and ShoreTel in particular, is the subject of Legacy PBX integration. There are a variety of reasons that a new ShoreTel installation might need to integrate with the…
Telephone order call flow diagram

Least Cost Routing?

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At one point in the evolution of telecommunications features, least cost routing was so sophisticated a function that it required an external processor. In the early 80’s when most large multi site telephone system installations were based…
Telephone order call flow diagram

760 Area Code Change to 442 - San Diego

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760 AREA CODE Who Will be Affected? All customers with a 760 number will have to change the way they dial. The new 442 area code will serve new customers in the same geographic region as the current 760 area code, which extends from Bridgeport…

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