Tag Archive for: Cisco CUCM

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DrVoIP CISCO CIPTV2 CCNP Collaboration 300-075 Study notes!

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OverView of 300-075 Content Like many other working VoIP Engineers, I have had to upgrade my CCNP yet again. The first time was when CISCO changed from CCVP to CCNP Voice. Now we have to convert from CCNP Voice to CCNP Collaboration. The good…
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Configuring a SIP Trunk TIE Line between CISCO CUCM and ShoreTel iPBX

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Merging Systems is fun and easy? In a world of swirling mergers and acquisitions,  IT organizations are expected to integrate the different systems so that they all work together.   In the world of  IP PBX systems, that might result in having…
IPBlue softphone interface

An IP Blue soft-phone tool kit for serious CISCO voice engineers!

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The trials of a Call Center Engineer! As a consulting engineers, we spend a lot of time working remotely over a VPN connection!  Testing configurations, features and CSS access requires end points!  Typically more than one end point device!…
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Configuring Compliance Recording with CISCO Workforce Optimzaiton

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For compliance will you Record Audio or Screen? There are a range of products and services that can be used to "record" phone calls on a CISCO CUCM, UCCX and UCCE. These products range in sophistication from services that simply save a wav file…
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Compare CISCO and ShoreTel "dial plans" and "calling priviledges"!

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What is a route or dial plan? Most if not all phone systems provide for route plans and calling or "class of service" privileges.   The dial plan defines the over all numbering system used through out the system.  For example, how many digits…
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CISCO Version 11 - New "Conference Now" feature!

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Is your ShoreTel or CISCO Audio Conference Secure? Most all phone systems have some embedded resource for ad-hock audio conferences, ShoreTel and CISCO are no different.    CISCO, like ShoreTel,   had "meet me" conference facilities, but…
Disaster recovery cartoon

CISCO Configuration Professional Express

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When you lease expect it, expect it! We were deploying a new CISCO Voice Gateway, a CISCO 2921 with a PRI and mistakenly pointed a browser at the LAN Interface while searching for the CUCM URL!   Sometimes accidents result in new information. …
Brain halves illustration

HA server in “Split Brain” mode?

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What is a High Availability Server Configuration? HA availability server configuration often results from the sharing of a database between two servers.  One server is Primary or Active, and the other server is Secondary or Inactive.   Generally…
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Upgrading CISCO with Prime Collaboration Provisioning

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Don't Procrastinate! Sooner or later you will find you need to upgrade your VoIP deployment, regardless of the vendor.   Differing upgrades is just prolonging the inevitable and increasing the complexity and the pain level.   Let’s take…
Cisco extension mobility telephone interface

Compare ShoreTel and CISCO - Extension Mobility Options!

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Do you run a business in which the day shift and the night shift share the same telephone instrument?   This is a very common feature requirement in call centers, help desks and order lines.   In the Health Care Profession,  a very common…
ShoreTel and Cisco comparison logos

Compare ShoretTel and CISCO Part 3 – Users and phones

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All of the architecture "geek speak"  aside, CISCO and ShoreTel have fundamental "cultural" differences that defines their approach to the entities of  a "phone" and  a "user".    Simply stated in the ShoreTel world a phone can not exist…
Compare ShoreTel & CISCO Part 2 – System Admin Portal

Compare ShoreTel & CISCO Part 2 - System Admin Portal

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All telephone systems have to deal with the same key architectural  issues regardless of who manufactured the equipment.   All phone systems have to provide for the definition of a system "dial plan"; trunk groups, call flow options, phone…

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