Tag Archive for: Call Flow Design

2025 Amazon Connect Contact Center Planning Guide cover

2025 DrVoIP Contact Center Planning Guide!

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Rethinking Your Amazon Connect Contact Center: Start with the Experience, Not the Technology When planning a new Amazon Connect contact center, the temptation is to jump straight into the technology — menus, routing profiles, integrations.…
DrVoIP 2019 Amazon Connect Service Delivery Partner certificate

DrVoIP named Amazon Connect Service Delivery Partner

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For Immediate Release! DrVoIP Achieves the Amazon Connect Service Delivery Designation May 15, 2019 DrVoIP announced today that it has achieved the AWS Service Delivery designation for Amazon Connect, recognizing that DrVoIP improves…
Deploying ShoreTel - A project managers notes!

Deploying ShoreTel - A project managers notes!

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Having deployed literally thousands of phone systems of all sizes and levels of complexity, we have distilled a set of rules and check lists that work.   (see our "network readiness check list" and our "VoIP planning guide") When phone systems…
Telephone order call flow diagram

“Call flow” the callers experience when reaching your business!

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Having managed 1000's of telephone system deployments over my career, one subject continues to be the project "speed bump".    You might think that the core issues of network configuration, WAN traffic planning, QOS and DHCP services might…
Telephone order call flow diagram

Live Operator or Automated Attendant?

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Remember, you never get a second chance to make a first impression! How you handle an incoming telephone call will largely define your company to the calling public, scarefully consider what image you want to project. Some businesses feel strongly…
Telephone order call flow diagram

Live Answer or Autoamted Attendant?

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The genius mathematician and founder of the area we know as Cybernetics, Norbert Wiener coined the phrase “the human use of human beings”. Writing post WW2, his frame of reference was societies growing concern with automation. The concept…
Telephone order call flow diagram

Your ShoreTel Provider - What does it take to implement VoIP!

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If you ask your average IT professional what a T span is, the usual response will be that it is a 1.5MB connection to the internet. Ask your average telecom tech what a T span is and you will be told it is 24 channels of dial tone! As a VoIP…
Telephone order call flow diagram

VoIP System Design - Call Flow

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Installing a VoIP solution has a wide range of technical issues that need to be addressed, organized and accounted for. From co-coordinating the “porting” of phone numbers from the old telephone carrier to the new carrier; to determining…

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