Tag Archive for: Personal Call Manager
Creating a “Personal Workgroup” to help answer your phone!
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersOne of the great attributes of a Personal Call Manager, is the multiple call appearance functionality. When you have an active phone call you can actually see a new call ring in, on your screen. I like to think of this as “priority…
ShoreTel PCM 9.1 Microsoft Installation Error
Legacy Services, ShoreTel & Mitel, Technical ManagersWhen installing the ShoreTel PCM 9.1 call manager software on a PC that has been upgraded to Windows XP service pack 3, occasionally there is a Microsoft Installer error that prevents the ShoreTel software from being installed. The error is…
ToolBar Options for ShoreTel Call Managers
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersThe Personal or Professional Call Manager has long been a key element in the success of the ShoreTel solution. This desktop call control application enables you to easily manage your phone calls. “Point and Click” to take action, or “right…
ShoreTel ECC Integrated Tool Bar
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersThe ShoreTel Contact Center or Enterprise Contact Center product development effort has and continues to be a “process” not an “event”. That is what characterizes software development efforts in general. You have to know…
Deploying the ShoreTel Personal Call Manager through AD Group Policy!
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersInstalling a ShoreTel IPBX solution is a process not an event. I have previously published a book entitled “VoIP System Planning Guide” that can be download from the DrVoIP site. This guide covers the basics for planning and managing a VoIP…
ShoreTel Contact Center - Integrated Agent Tool Bar
Business Managers, Legacy Services, ShoreTel & Mitel, Technical Managers
The ShoreTel Contact Center provides two strategies for call management at the desktop. We have found that the basic 'agent tool bar' is an excellent solution for call center desktops in which different shifts sit at the same desk, use the…
Priority Call Management?
Business Managers, Legacy Services, ShoreTel & MitelAre all your customers equal? Every business owner, large or small knows the answer to that question and the answer is no! We have Platinum, Gold, Silver and Bronze customers, each of which represents a different value to the business.…
Showing 7 of 7 posts. End of results.