Tag Archive for: Messaging Integration

Contact center messaging channels illustration

Why would you text a picture to your Amazon Connect call center?

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Sending Text messages with pictures to your call center can be a major time saver ...
Mobile messaging notification illustration

Why your call center needs "TEXT" solutions!

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21st Century Call Centers still operate with 1980 business models! I have been working with inbound call center for some 40+ years and despite all the"omni" channel technology the inbound call center model has not changed very much.   Those…
Mobile messaging notification illustration

TEXT-2-AGENT Sending text and pictures to your call center?

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Can you send a picture to your ShoreTel or CISCO Call Center We have been integrating SMS to CISCO UCCX and ShoreTel Call Center deployments for customer service scenarios for some time.  The interface is very simple:  Login, pick a number…
Customer text messaging across devices

Can I text your Enterprise Contact Center?

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Phone only 'call centers' have been rapidly replaced with 'contact centers' that can also handle email and chat communications.  Customers want more options for interacting with companies they buy products and services from.  Chat requires…

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