Tag Archive for: Holiday Scheduling

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Amazon Connect - Is today a Holiday?

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Is Today A Holiday? Having deployed hundreds of CISCO UCCX and ShoreTel ECC and other Contact Centers, checking to see if today is a holiday seemed to be the "minimum daily adult requirement" for contact center management.  In fact one of the…
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The ROI of the Dextr Dashboard for Amazon Connect Call Centers!

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Features development for Amazon Connect is limited only by your imagination. To realize your call center dream however, requires an army of software engineers and outside consultant. Optionally, you could just use a Dexter Dashboard at .007 a logged in minute!
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Understanding ShoreTel Connect ECC Shifts!

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Why use Shifts at all? Most call centers have "on hours" and "off hours" that route callers to different options based on time of day and day of week.  ShoreTel ECC has a concept entitled SHIFTS.   Shifts have day types:  Weekday, Weekend…
Multilingual contact center scripting editor

Holiday Check script is a great learning tool!

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Most VoIP Engineers are not necessarily Software Engineers, so bringing up a Contact Center and scripting it are usually done by two different types of engineers.   Scripting engineers tend to have backgrounds in software development with formal…
Multilingual contact center scripting editor

Have you set your Holiday Phone Message Schedule yet?

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It was the night before Christmas and all through the house not a create was stirring, except the technical support team!  It does not matter what holiday it is, the result is always the same.  At 4:45PM the day before the Holiday our Call…
Multilingual contact center scripting editor

ShoreTel Enterprise Contact Center Call Routing based on Schedules!

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If you have been following our tech tips, you know that route points in the ShoreTel IPBX have a matching IRN in the Contact Center. If you want to route a call to a different destination based on the date and time that a call hits the Contact…
Multilingual contact center scripting editor

More on ShoreTel V switches!

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When installing a Shoregear switch, one of the parameters that you enable is to indicate which server is to manage this switch!    Normally this is no big deal, but with the V switch, you need to pay attention to this parameter as it will…
Multilingual contact center scripting editor

V Switch Schedule does not change Automated Attendant?

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This is one of those trouble tickets that keeps an engineer awake at night. A V switch was installed at a remote site to provide Automated Attendant and Voice Mail services for that site.   The V switch was one of three switches at that site…
Multilingual contact center scripting editor

Memorial Day and ShoreTel Holiday Greetings Schedules!

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It happens every year, every holiday at exactly the same time.  Usually, at 4PM the day before the “holiday” that everyone know was coming, your entire client base calls to ask you how to change the Automated Attendant for a holiday greeting!…

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