Tag Archive for: DNS

If the Internet Was Built to Be Self-Healing, Why Do Cloud Outages Take Us Down?
Business Managers, Cloud Services, Resilience & Recovery, Technical ManagersOld-school ARPANET lore promised us a different world: a self-healing network with no single point of failure. Routers could go down, links could break, and packets would just find another path. The design goal was clear – resilience, not…

TOP ShoreTel Connect Installation Gotcha's !
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersSo you are upgrading to ShoreTel Connect! Watch out for these blistering hot spots:
Assume you have a call center that works three shifts, with 15 Agents per shift. In the Pre-Connect world, you would define 45 agents but you would only…

Cisco Prime Collaboration Deployment—Lessons learned!
Business Managers, Cisco & UCCX, Legacy Services, Technical ManagersUpgrading is always a challenge!
Upgrading collaboration solutions like ShoreTel or CISCO has always been a challenge for system administrators. The technology for VoIP solutions has become increasingly more complex with many touch points that…
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