Add DNIS routing to your ShoreTel ECC Contact Center!
Why Route by DNIS? Routing by the number the caller dialed, or DNIS is the preferred routing strategy for any [...]
What Carrier can provide Fiber to my branch office?
What Carrier do I use for this location? If are responsible for planning out a WAN connectivity solution for your [...]
ShoreTel lsp_ping and the SG-Vphone coma!
Ping a network engineers best friend! Most network folks are comfortable with a standard Ping command. Some even know that [...]
Compare CISCO and ShoreTel "dial plans" and "calling priviledges"!
What is a route or dial plan? Most if not all phone systems provide for route plans and calling or [...]
Trouble Shooting ShoreTel ECC Scripts
ShoreTel ECC Future? The ShoreTel ECC or enterprise contact center is a remarkable product in many ways. Though we are [...]
CISCO Version 11 - New "Conference Now" feature!
Is your ShoreTel or CISCO Audio Conference Secure? Most all phone systems have some embedded resource for ad-hock audio conferences, [...]
CISCO Configuration Professional Express
When you lease expect it, expect it! We were deploying a new CISCO Voice Gateway, a CISCO 2921 with a [...]
Cloud based Next Gen Firewalls?
Firewall or Security Appliance? Along with the general tend for business to move to a subscription based, recurring revenue model, [...]
Put your ShoreTel to work automating "Interviews" and "Surveys"
Customer Survey or Order Entry One of the most requested IVR applications we are regularly asked when working with the [...]
Quick Peek at ShoreTel Connect - What's in ShoreTel V15!
Deploy in the Cloud, on premise or Both! For those of us who have been working with ShoreTel since version [...]
UCCX Instant Contact Center "Killer Script" $295?!
The Vision! It has long been our vision to create a UCCX script that can be used to rapidly deploy [...]
ShoreTel adds Siri features with SpeechBridge!
Anybody who has used Siri or Google to ask for directions while driving, understands the importance of being able to [...]