Cloud based Next Gen Firewalls?
Firewall or Security Appliance? Along with the general tend for business to move to a subscription based, recurring revenue model, [...]
Put your ShoreTel to work automating "Interviews" and "Surveys"
Customer Survey or Order Entry One of the most requested IVR applications we are regularly asked when working with the [...]
Quick Peek at ShoreTel Connect - What's in ShoreTel V15!
Deploy in the Cloud, on premise or Both! For those of us who have been working with ShoreTel since version [...]
UCCX Instant Contact Center "Killer Script" $295?!
The Vision! It has long been our vision to create a UCCX script that can be used to rapidly deploy [...]
ShoreTel adds Siri features with SpeechBridge!
Anybody who has used Siri or Google to ask for directions while driving, understands the importance of being able to [...]
Contact Center Remote Agent Locator!
We recently had a request for an “emergency locator” application with a different twist. Historically, we have written a number [...]
HA server in “Split Brain” mode?
What is a High Availability Server Configuration? HA availability server configuration often results from the sharing of a database between [...]
Upgrading CISCO with Prime Collaboration Provisioning
Don't Procrastinate! Sooner or later you will find you need to upgrade your VoIP deployment, regardless of the vendor. [...]
The Browser Wars taking control of “hosted” applications!
“”As more and more applications become cloud based hosted solutions, the more urgent your choice of Internet Browser will become! [...]
Is your Contact Center “Smartphone“ enabled?
“When it comes to customer engagement options, digital contact will surpass voice contact in contact centers in less than two [...]
Use an Ingate SIParator and you are “virtually there”!
We have written on the subject of SBC quite extensively in the past and have also covered the easy installation [...]
Cisco Prime Collaboration Deployment—Lessons learned!
Upgrading is always a challenge! Upgrading collaboration solutions like ShoreTel or CISCO has always been a challenge for system administrators. [...]