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Dextr steps closer to AI in the Call Center with LENS integration!
  Dextr integrates transcriptions, comprehension and sentiment analysis ! Contact center supervisors are hungry for insight into things like whether [...]
Advanced Post Call Survey using Amazon Connect and LENS!
Post Call Survey configurations Configuring a post call survey in Amazon Connect is very straight forward and many others have [...]
Direct Extension Dialing and queue based Voice Mail for Amazon Connect!
Call Center with PBX like features? One of the most requested features folks deploying Amazon Connect typically ask for is [...]
Configure Amazon Connnect for SSO using Microsoft Azure
Azure AD Configuration There is work that needs to be done on both sides and typically two different engineers will [...]
Amazon Connect Lets folks text a request for call back!
Is Call Back from Queue really that smart an option? Would of the current strategies for managing a customer interaction [...]
Dextr has a new Agent Performance Widget!
The Dextr agent dashboard for Amazon Connect has always had a real time metric display on its home screen.  The [...]
What are Amazon Connect "soft" Limits?
Only Ten Phone Calls? If you are attempting to setup an Amazon Connect instance you need to understand some limiting [...]
Amazon Connect CRM Integrations and Custom Phone (CCP)
Call Center Integration It is rare to find a call center that does not have an integration requirement.  Sometimes the [...]
Amazon Connect "Auto Post Call Customer Survey"?
Most frequently asked Question about Amazon Connect this week! At a time when we are buried building "work at home" [...]
Give Amazon Connect Phone system features with "Dial by Name" functionality
Press 1 for.... Why? It is the 21st Century and there are two technologies that are still in use: Fax [...]
Amazon Connect Configuration - Tutorial Video!
Basic Amazon Connect Configuration Guide If you are interested in learning how to configure Amazon Connect, this guide will walk [...]
Dextr adds Global Quick Connects for Amazon Call Centers!
  Dextr Quick Connects Dextr has always had a “directory” service that enabled agents to transfer callers in and out [...]
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