ShoreTel Star Codes!
Though I know we have readers out there who have never seen a rotary dial telephone (or a 33 RPM [...]
ShoreTel Tools for Checking remote dial tone?
Sometimes there is nothing like a telephone lines mans test set to hear exactly what is going on! VoIP solutions [...]
VoIP and SRST/AES Encryption!
Encryption of VoIP traffic was, for some of us a humorous concept. I remembered as a young development professional how [...]
Least Cost Routing?
At one point in the evolution of telecommunications features, least cost routing was so sophisticated a function that it required [...]
How to get your iPhone running SIP on your ShoreTel IPBX!
If you are and iPhone aficionado, you absolutely want your iPhone to work on your ShoreTel IPBX! I recently downloaded [...]
ShoreTel ECC Abandoned Call - Call Back and Dial List applications!
The ShoreTel Enterprise Contact Center has several features that are often confused: Abandoned Call, Call Back and Dial Lists. Thought [...]
Add ShoreTel Extension Lists to your Automated Attendant
Extension Lists are a unique solution for a variety of challenges in the Call Flow War! Does your Automated Attendant [...]
Admission Bandwidth Control?
In a VoIP environment the WAN circuit is generally engineered to handle X phone calls of a specific codec. For [...]
Is the Economy good for VoIP?
Has the economy hit VoIP? My thinking is that it has and in a very positive way for both integrators [...]
How to backup your ShoreTel IPBX!
Prior to version 7 of ShoreTel, backing up your ShoreTel system was very straight forward. There was a single folder [...]
Your ShoreTel Provider - What does it take to implement VoIP!
If you ask your average IT professional what a T span is, the usual response will be that it is [...]
760 Area Code Change to 442 - San Diego
760 AREA CODE Who Will be Affected? All customers with a 760 number will have to change the way they [...]