What is a ShoreTel DVM and why do I need one?
What exactly is the value of a Distributed Voice Mail Server (e.g. DVM)? What are the pro’s and con’s of [...]
Voip Network Monitoring
We have been actively working with VoIP since 1999! Since 2001 we have installed well over 10,000 ShoreTel desktops and [...]
SIP Softphone on Asterisk, CISCO and ShoreTel
Configuring SIP extensions has become one of the most requested support questions we receive. Asterisk, CISCO and ShoreTel all support [...]
Fax on VoIP IPBX systems!
When VoIP gateways first started hitting the market back in 98′, the vendors tried to packetize DTMF and quickly learned [...]
VoIP and Microsoft Outlook Integration?
Does your Microsoft Outlook Integrate with your phone system? This functionality is getting to be the “minimum daily adult requirement” [...]
ShoreTel compatible audio conference server?
SIP trunks can be used for a wide variety of call processing solutions, some of which are very cost effective [...]
ShoreTel Contact Center - Integrated Agent Tool Bar
The ShoreTel Contact Center provides two strategies for call management at the desktop. We have found that the basic [...]
Call Center Design
It is very normal to start planning a call center around the concept of DNIS, Groups, Agents and Skills. Experience [...]
ShoreTel Location Based Services
At first I had to think about why I would want LBS on my ShoreTel Mobile Call Manager? After [...]
ShoreTel CRM Integration
Every business desktop seems to have some type of customer or ticket management software solution. Outlook and Notes are very [...]
Priority Call Management?
Are all your customers equal? Every business owner, large or small knows the answer to that question and the answer [...]
VoIP System Design - Call Flow
Installing a VoIP solution has a wide range of technical issues that need to be addressed, organized and accounted for. [...]