Articles about AI Solutions.

Amazon Bedrock SageMaker and Lex illustration

AI in Amazon Connect: How Bedrock, Lex, and SageMaker Work Together

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Artificial Intelligence (AI) is transforming customer service — but figuring out how it actually fits into Amazon Connect can feel like drinking from a firehose. If you’ve heard about Amazon Bedrock, Lex, and SageMaker, and wondered which…
AWS AI and Google AI comparison illustration

AWS AI or Google AI?

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Amazon Bedrock vs Google Vertex AI — Who’s Winning the AI Race? AI is no longer a buzzword — it’s the new business backbone. Whether you’re automating a contact center, building customer analytics, or integrating natural language…
Amazon Connect meets AI illustration

Using AI in your Call Center?

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Amazon Connect Meets AI AI in the contact center isn’t new — it just has a new spotlight. Everyone’s talking about “adding AI” as if it were invented last year. The truth is, you’ve probably been using AI for years without realizing…
Amazon Connect direct dial smartphone illustration

Build an ai Receptionist for your call center

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An ai Receptionist? Back when vacuum tubes were still part of the computer science curriculum in most colleges, I read a book by Norber Wiener entitled "the human use of human beings".   As the title suggested, lets free humans to do the…
Child using a telephone

Dextr steps closer to AI in the Call Center with LENS integration!

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  Dextr integrates transcriptions, comprehension and sentiment analysis ! Contact center supervisors are hungry for insight into things like whether agents are having effective conversations, whether any interesting trends in customer…
Tips and tricks smartphone illustration

Advanced Post Call Survey using Amazon Connect and LENS!

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Post Call Survey configurations Configuring a post call survey in Amazon Connect is very straight forward and many others have outlined strategies for doing such a configuration.    The usual strategy typically prompts the caller to enter…
Helpful tips letter tiles

DrVoIP Amazon Connect Tech Tip - LEX Bot Versions!

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Well, it is the 21st century and though we still drag around fax machines, we do seem to be getting away from Touch Tone Call Tree IVR systems!  Really, are you not tired of "Press 1 for this and Press 2 for that"?   I know I am at every…
Contact center headset icon

Lex a conversational voice interface for Amazon Connect call trees.

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Historically touch tone "call trees" have over populated the IVR landscape prompting callers to "Press 1 for this and Press 2 for that". This has been the standard since the first half of the last century! You would think that in the 21st century…

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