Messaging & Integrations articles within Amazon Connect.

Dextr contact center metrics dashboard

Amazon Connect & Dextr now support Chat

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Dextr Website Chat Integration The ability to integrate your Company Website with your call center is a powerful customer experience management tool.  Being able to integrate your website with a ChatBot is even more powerful, but imagine the…
Contact center headset icon

Amazon Connect Email Routing using Dextr.Cloud

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The Dextr Dashboard for Amazon Connect Agents has added email routing to its existing voice and SMS/MMS channels.   Similar to a voice call, an incoming email message is routed to the next available in the queue assigned for email.   Dextr…
Contact center messaging channels illustration

Why would you text a picture to your Amazon Connect call center?

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Sending Text messages with pictures to your call center can be a major time saver ...

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