Insights for business managers.

Hosted PBX network diagram

Hosted “virtual” phone system or own your own?

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We are often asked for an opinion on the subject of what is better solution: a hosted "virtual" PBX or owning your own phone system?    Lets take a look a quick look at both solutions and see if anything stands out as making one solution…
3CX software administration screen

3CX a Contender along with ShoreTel and CISCO For the SMB!

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Lately, we have been playing with a Windows based solution offered by 3CX.  We remember the "UnPBX" products of the late 90's early 2000!  There were a few companies that tried to build PBX systems on Microsoft Platforms like Windows NT.  …
Asterisk PBX integration illustration

ShoreTel SIP trunks using Asterisk?

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Since we published the blog on the ShoreTel SIP implementation using Ingate, we have been deluged with requests for more detail.   Specifically, people want to know if there is a more economical  solution for bringing  SIP dial tone into…
Unified communications security illustration

Unified communications and its vulnerabilities

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Unified communications is a revolutionary technology that integrates many worlds of communication at one place. The way unified communications has converged many services is something unprecedented. You can get all the great features of unified…
Enabling Chat on your Website with ShoreTel ECC 7

Enabling Chat on your Website with ShoreTel ECC 7

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When someone is on your website, it is like they entered your store. Clearly, they have an interest in what you are about or they would not be there. It is at this moment that they are most receptive to learning about your product and services.…
Compare ShoreTel (SHOR) and CISCO (CSCO) Unified Communications Manager

Compare ShoreTel (SHOR) and CISCO (CSCO) Overview Part 1

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As both a ShoreTel Certified VoIP Engineer and a CISCO CCVP I  have been working exclusively in VoIP since 1998.   For this reason,  one of the questions that is most asked of me is which is a better solution: ShoreTel and CISCO?   Since…
What is new in ShoreTel Contact Center Version 7

What is new in ShoreTel Contact Center Version 7?

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ShoreTel Recently announced the availability of Version 7 of the Enterprise Contact Center.  It is not secret that I am a big fan of this product, so I was anxious to see what the new version had to offer.    The product has a number of…
ShoreTel Collaboration Server a new Version 12 Appliance

ShoreTel Collaboration Server a new Version 12 Appliance!

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Version 12 of ShoreTel is all about Web Collaboration and enhanced Unified Communications functionality! For Example, ShoreTel has had an IM capability since Version 8, but historically you required a Microsoft OCS server to enjoy this feature.…
Mobile telephone connectivity notification

Fixed Wireless Convergence and Mobility Options for VoIP

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ShoreTel Mobility Options We have been steadily moving through a range of mobility options on our way to achieving true fixed mobile convergence.  We want to take our Office Extension away on our Cell phones and have the same functionality…
Mobile telephone connectivity notification

What is new in ShoreTel Version 11/12?

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Software development is a process, not an event.  Having said that, from time to time, we have an event.  The release of a new version of software is such an event.  The software development process, however, continues.   The decision as…
Mobile telephone connectivity notification

First Look at ShoreTel Mobility Router

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The ShoreTel Mobility Routers (aka SMR) is an exciting product that can make fixed/mobile convergence a reality! It builds heavily on inherent SIP functionality in call setup, call flow and Session Description Protocol. It acts as both a SIP client and as a SIP proxy server (e.g. B2BUA). If you are comfortable with SIP protocol, the SMR is a relatively simple device to understand. The products primary contribution to the state of the art is the ShoreTel Roam Anywhere Client (aka SRAC) and the fact that it is available now; it works and there are plenty of reference accounts.
Mobile telephone connectivity notification

Virtualizing your ShoreTel or CISCO VoIP Deployment!

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  Virtualization is an emerging area that is making a significant change in enterprise infrastructure planning, implementation and operation.  The pressure comes from several areas.  First, the operating costs of even a small business can…

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