"The person you have called has requested your name".
Business Managers, Legacy Services, ShoreTel & MitelShoreTel Call Screening is now available in Version 9! Earlier versions of ShoreTel had a “find me follow me” feature that worked well. Someone could hit your voice mail greeting and be told to “Press One and the system will attempt…
ShoreTel ECC Integrated Tool Bar
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersThe ShoreTel Contact Center or Enterprise Contact Center product development effort has and continues to be a “process” not an “event”. That is what characterizes software development efforts in general. You have to know…
Deploying the ShoreTel Personal Call Manager through AD Group Policy!
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersInstalling a ShoreTel IPBX solution is a process not an event. I have previously published a book entitled “VoIP System Planning Guide” that can be download from the DrVoIP site. This guide covers the basics for planning and managing a VoIP…
ShoreTel Enterprice Contact Center Skills Based Routing!
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersThe ShoreTel Enterprise Contact Center provides for “Skills Based Routing” an often confusing and misunderstood feature. It is important to note that this function might not achieve the desired result as it is only effective when there is…
Live Answer or Autoamted Attendant?
Business Managers, Legacy Services, Telephony Archives
The genius mathematician and founder of the area we know as Cybernetics, Norbert Wiener coined the phrase “the human use of human beings”. Writing post WW2, his frame of reference was societies growing concern with automation. The concept…
Trends - Part 3 The Growth of WiMax
Business Managers, Company & Perspectives, Industry PerspectivesThe key word in wireless is “mobility”. Broadband wire line, WiFi, WiMax and even dial-up are technology enablers that provide a solutions for the increasing need to be “connected”. There are issues with each one: broadband service…
Trends - Part 2 the impact of SIP
Business Managers, Legacy Services, Telephony ArchivesLets take a look at the impact of SIP – Aide from the pure technology play, SIP represents a fundamental change in the economics of the telecommunications market. The carriage of telecommunications has been in transition with a steady migration…
Trends in the PBX equipment market - Part 1
Business Managers, Legacy Services, Telephony ArchivesFrom time to time a new technology comes along that causes a dramatic paradigm shift with significant economic impact. As it relates to the customer premise telecommunications world, there are a number of trends that have the potential of dramatically…
Least Cost Routing?
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersAt one point in the evolution of telecommunications features, least cost routing was so sophisticated a function that it required an external processor. In the early 80’s when most large multi site telephone system installations were based…
ShoreTel ECC Abandoned Call - Call Back and Dial List applications!
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersThe ShoreTel Enterprise Contact Center has several features that are often confused: Abandoned Call, Call Back and Dial Lists. Thought the features are somewhat similar, they work in different applications and not all for these features are…
Is the Economy good for VoIP?
Business Managers, Company & Perspectives, Industry PerspectivesHas the economy hit VoIP? My thinking is that it has and in a very positive way for both integrators and voip service providers. Throughout my career I have always been amazed at the number of traditional key telephone systems sold into the…
Your ShoreTel Provider - What does it take to implement VoIP!
Business Managers, Legacy Services, ShoreTel & Mitel, Technical Managers If you ask your average IT professional what a T span is, the usual response will be that it is a 1.5MB connection to the internet. Ask your average telecom tech what a T span is and you will be told it is 24 channels of dial tone! As a VoIP…
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