Insights for business managers.

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TOP ShoreTel Connect Installation Gotcha's !

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So you are upgrading to ShoreTel Connect!  Watch out for these blistering hot spots: Assume you have a call center that works three shifts, with 15 Agents per shift.  In the Pre-Connect world, you would define 45 agents but you would only…
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Build ShoreTel Connect inside your own private Cloud using AWS!

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Placing your ShoreTel HQ in the "cloud"? Moving the ShoreTel HQ server to a data center to increase system resiliency, reduce or eliminate down time and increasing overall recovery times has always been high on the check list for business continuity…
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What Carrier can provide Fiber to my branch office?

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What Carrier do I use for this location? If are responsible for planning out a WAN connectivity solution for your VoIP deployment, you need to know what carrier services your target circuit location. This can lead to the most frustrating experiences…
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Compare CISCO and ShoreTel "dial plans" and "calling priviledges"!

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What is a route or dial plan? Most if not all phone systems provide for route plans and calling or "class of service" privileges.   The dial plan defines the over all numbering system used through out the system.  For example, how many digits…
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CISCO Version 11 - New "Conference Now" feature!

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Is your ShoreTel or CISCO Audio Conference Secure? Most all phone systems have some embedded resource for ad-hock audio conferences, ShoreTel and CISCO are no different.    CISCO, like ShoreTel,   had "meet me" conference facilities, but…
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Cloud based Next Gen Firewalls?

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Firewall or Security Appliance? Along with the general tend for business to move to a subscription based, recurring revenue model, the ubiquitous firewall has also moved to the cloud!   In the case of the firewall, however, there is measurable…
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Put your ShoreTel to work automating "Interviews" and "Surveys"

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Customer Survey or Order Entry One of the most requested IVR applications we are regularly asked when working with the ShoreTel product line is can we create a "customer survey" or automated voice "order entry" solution.    In this application…
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Quick Peek at ShoreTel Connect - What's in ShoreTel V15!

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Deploy in the Cloud, on premise or Both! For those of us who have been working with ShoreTel since version 3.1, the introduction of a new ShoreTel release is always exciting!   The marketing folks are naming this release, ShoreTel Connect…
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UCCX Instant Contact Center "Killer Script" $295?!

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The Vision! It has long been our vision to create a UCCX script that can be used to rapidly deploy a new Customer Service Queue.   We appreciate that each Contact Center is different, but there is a set of expectations most folks have for…
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ShoreTel adds Siri features with SpeechBridge!

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Anybody who has used Siri or Google to ask for directions while driving, understands the importance of being able to navigate through an automated attendant menu using voice commands! Natural language, speaker independent speech recognition…
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Upgrading CISCO with Prime Collaboration Provisioning

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Don't Procrastinate! Sooner or later you will find you need to upgrade your VoIP deployment, regardless of the vendor.   Differing upgrades is just prolonging the inevitable and increasing the complexity and the pain level.   Let’s take…
Mobile messaging devices

Is your Contact Center “Smartphone“ enabled?

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“When it comes to customer engagement options, digital contact will surpass voice contact in contact centers in less than two years.   This prediction by Dimension Data also highlights not only are most Contact Centers unable to deal with…

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