Insights for business managers.

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AWS S3 - a ShoreTel backup strategy!

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Amazon Web Services (AWS) has a range of storage options that make them our first choice in cloud based storage solutions and an ideal location for our ShoreTel data backup. In fact, now that ShoreTel has moved to virtualized hardware for voice…
Dynamic multipoint VPN network diagram

ShoreTel VPN or MPLS? What works and saves money?

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An IPsec Virtual Private Network or VPN, is sometimes used as a backup route for a Wide Area Network failure.  VPN’s are typically deployed as a “tunnel” through the Internet and as such are “point to point” solutions by definition. …
Root privileges illustration

Is there a RAT Virus in your phone system?

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If you have a device on your network that you do not have root privileges for, then your entire enterprise is at risk for a Cybercrime! Do you want to know what a Trojan horse might look like? It might very well look like a Linux appliance provided…
Cybersecurity word cloud

Don't Look now you've been hacked - part 2 (useful tools for awareness)!

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Big Brother is Watching! The thought of people being concerned that NSA is listing and monitoring their activities is a hysterically funny concept to me. Whatever you think of Edward Snowden, know that he is a day late and a dollar short. Most…
Contact center wallboard metrics

Looking for a UCCX Wall Board? - VSR2 has the vision!

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If you have ever considered adding a Wallboard to your CISCO UCCX based Contact Center deployment, you know that the selections are slim.  There is a wealth of unsupported "freeware"  solutions on the net, generally the failed  result of…
Firewall illustration

Don't look now but you have been hacked!

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Hackers at the Front Door? Most every home and business office now has a firewall that separates your internal computer network from the wild west of the world wide internet. The good news is that firewalls have become increasingly more sophisticated…
ShoreTel user configuration video preview

ShoreTel Virtual Trunk Switch - Configuration and License impact!

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ShoreTel currently has three virtual appliances that can be used in place of the Orange ShoreGear voice gateways and conference servers.  These three virtual appliances are shipped within the ShoreTel core Server Software and consist of OVA…
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Run ShoreTel on Vmware Player or Oracle VirtualBox!

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With the release of ShoreTel Version 4.2 the company introduced the concept of virtual appliances. These software objects, had the potential of replacing the Orange ShorGear hardward boxes that typically characterize a ShoreTel deployment. The…
Disaster recovery cartoon

SIP as a Disaster Recovery Strategy? EtherSpeak answers the call!

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As a standard deployment practice, we at DrVoIP implement SIP trunks as a “fail over” on every system we install.   As reliable as your PRI circuit has been, they do fail from time to time!  In fact, we recently lost 27 PRI’s at a major…
Contact center terminology word cloud

Top 5 Trends Transforming your Contact Center!

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The Contact Center is being transformed at a rate of change that is beyond the ability of current management strategies to identify and react.   Most contact centers are still using 1990 thinking in a 2020 world!  The adoption rate of Smartphones,…
iPhone Android and Windows phones

Sending Text Messages to your Shoretel ECC or CISCO UCCX Contact Center?

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We recently had an opportunity to create an emergency notification text messaging system for a financial service application built on ShoreTel iPBX and ECC technology. The requirement was to push out text based alerts to individual or groups…
Cloud hosted PBX devices

Deploying VoIP in the Cloud or rolling your own "hosted PBX" - Part 1 Server Deployement

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The entire subject of Virtualization and all things "cloud" has become something that even none technical people talk about.    You might say it has gone "viral" and captured the interest of geeks, business people, professional technology…

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