We have not had an update to our System Administration video series since Version 8.    System Administration had not significantly changed over the various new releases, so we did not feel the need to do an update.  Our Version 8 stuff is…

The ShoreTel Mobility Routers (aka SMR) is an exciting product that can make fixed/mobile convergence a reality! It builds heavily on inherent SIP functionality in call setup, call flow and Session Description Protocol. It acts as both a SIP client and as a SIP proxy server (e.g. B2BUA). If you are comfortable with SIP protocol, the SMR is a relatively simple device to understand. The products primary contribution to the state of the art is the ShoreTel Roam Anywhere Client (aka SRAC) and the fact that it is available now; it works and there are plenty of reference accounts.

It was the night before Christmas and all through the house not a create was stirring, except the technical support team!  It does not matter what holiday it is, the result is always the same.  At 4:45PM the day before the Holiday our Call…

Quality of Service or QOS remains an interesting and challenging configuration for most engineers deploying VoIP solutions.   Generally you are concerned about QOS on both your Local Area network (LAN) and your Wide Area Network (WAN).    …