How to set up Backup for ShoreTel VG50 and VG90 V siwtches!
Legacy Services, ShoreTel & Mitel, Technical ManagersBoth models of the ShoreTel VG90 and VG50 are availabe in V switch configurations. The V switch configuration enables you to provide local voice mail and autoamted attendant functionality to a smalll site economically. Compared to the cost…
How to Telnet into a ShoreTel phone
Legacy Services, ShoreTel & Mitel, Technical ManagersA typical trouble ticket might sound like "when another extension calls me, I can hear them, but they can not hear me"! Actually, one of my personal faviroites. Over the years I have come to learn that this is usually the result of one of…
Switch Connectivity Diagnostic
Legacy Services, ShoreTel & Mitel, Technical ManagersMost ShoreTel System Administrators learn early on that the “Quick Look” link in the ShoreWare Director is your best friend! After all, telephony trouble indications are easy to spot: Green is good, Red is Bad and yellow means “something…
The missing ShoreTel Beep!
Legacy Services, ShoreTel & Mitel, Technical ManagersIn both ShoreTel Release 8 and 9 there is a very interesting behavior that will ultimately bring a client call to your support center. The behavior is most obvious in a multi-site deployment in which there is only one HQ server providing…
V Switch Schedule does not change Automated Attendant?
Legacy Services, ShoreTel & Mitel, Technical ManagersThis is one of those trouble tickets that keeps an engineer awake at night. A V switch was installed at a remote site to provide Automated Attendant and Voice Mail services for that site. The V switch was one of three switches at that site…
ShoreTel "Call Screening"
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersCall Screening is a popular telephone feature though some people consider it both annoying and insulting. In ShoreTel 9 you have this option using “find me follow me” to ask the caller something equivalent to “who may I say is calling”?…
Route Points, IRN's and Media Streams!
Legacy Services, ShoreTel & Mitel, Technical ManagersLately the subject of ShoreTel Route Points and IRN’s has been getting a lot of “mind share” from those working with them. Two questions: How many Route Points can a ShoreTel server support? How many IRN’s can an ECC support?…
Preview ShoreTel ECC 5.1 Agent Tool Bar!
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersShoreTel has now release the Enterprise Contact Center 5.1 for Beta users. We are just now playin with it, but it has quite a few hot new features and even a new "look and feel" as it relates to icons. For those of you who have installed…
Where is the ShoreTel ECC Query file?
Legacy Services, ShoreTel & Mitel, Technical ManagersThe ShoreTel Enterprise Contact Center has two sources of generating both historical and real time data. With the release of 5.X, ShoreTel created the C2G (“cradle to grave”) or Interaction Reporting functionality. This MySQL database…
Analog lines in the 21st Century?
Business Managers, Legacy Services, Technical Managers, Telephony ArchivesGetting old is a pain in the neck! Literally and figuratively! I am trying to figure out the benefits of getting older and I am not coming up with a very long list. You built a library of experience, I guess that must count for something.…
ShoreTel Abandoned Call Handling
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersEvery call center has peaks and valleys. Normall businesses operate with very predictable calling patterns. Traffic over the normal business day, starts out slow and peaks between 10AM and 2 PM in the afternoon, then trickles down. The…
New Release Process defines ShoreTel Upgrade paths
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersShoreTel will often have a controlled release of software. For example, Version 9.0 might be shipping to new clients but will not be availalbe to existing installations until it is declared GA. Existing clients with a compelling need,…
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