ShoreTel Location Based Services
Business Managers, Legacy Services, ShoreTel & MitelAt first I had to think about why I would want LBS on my ShoreTel Mobile Call Manager? After all, it already alows me to change my call handling modes, access my voice mail and see my call history. I can assign my cell phone as my "external…
ShoreTel CRM Integration
Business Managers, Legacy Services, ShoreTel & MitelEvery business desktop seems to have some type of customer or ticket management software solution. Outlook and Notes are very common personal contact managers, but other popular solutions include Salesforce, Goldmine, ACT, Microsoft CRM, Time…
Priority Call Management?
Business Managers, Legacy Services, ShoreTel & MitelAre all your customers equal? Every business owner, large or small knows the answer to that question and the answer is no! We have Platinum, Gold, Silver and Bronze customers, each of which represents a different value to the business.…
VoIP System Design - Call Flow
Business Managers, Legacy Services, Technical Managers, Telephony ArchivesInstalling a VoIP solution has a wide range of technical issues that need to be addressed, organized and accounted for. From co-coordinating the “porting” of phone numbers from the old telephone carrier to the new carrier; to determining…
ShoreTel Version 9 Personalized Call Handling Options
Business Managers, Legacy Services, ShoreTel & MitelCall Handling modes has always been one of ShoreTel’s most popular user features. The concept is simple: define how you want the system to process an incoming phone call to your desk in case you are “out of the office”, “in a meeting”…
ShoreTel Contact Center C2G Interaction Reports
Legacy Services, ShoreTel & Mitel, Technical ManagersPrior to release of ShoreTel Contact Center Version 5.0, reporting was essentially statistical analysis. The Contact Center had very useful report generation capabilities that included the ability to add and delete columns to existing pre-defined…
To VOIP QOS or not to VOIP QOS?
Legacy Services, ShoreTel & Mitel, Technical ManagersIn telephony, IP QOS is somewhere between a science and an art. Setting up VOIP QOS on your network is essential for toll quality voice from end point to end point, especially across a WAN. Historically, in ShoreTel, IP packets were marked…
LLDP-MED speeds ShoreTel VoIP installations!
Legacy Services, ShoreTel & Mitel, Technical ManagersUsing a VoIP phone system and installing one, are two entirely different user experiences! Most product development efforts focus necessarily on end user features and benefits. Anyone who has ever installed a VoIP system knows that if design…
Effective ShoreTel Support for all of your VoIP Solution Needs
Business Managers, Legacy Services, ShoreTel & MitelShoreTel Support
ShoreTel gives business owners everything they need to have the peace at mind of knowing they have access to support when they need it. This includes services directly by ShoreTel support as well as through authorized service…
Get The Most out of your ShoreTel Communications System
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersShoreTel Training for Small Businesses
There are many incredible services available to help small businesses with ShoreTel training for their ShoreTel communications system. With all of the great opportunities for businesses to have one-on-one…
Showing 10 of 214 posts. End of results.