Articles about Legacy Services.

SIP thumbs up illustration

V14 Trouble Shooting ShoreTel SIP

, ,
ShoreTel SIP is just not that hard to configure! When things go right, and it all works, it is relatively painless and very easy.   When things don't work however, you will need to sort out the problem and figure out how to make it work.  …
ShoreTel Collaboration Server a new Version 12 Appliance

A ShoreTel Workgroup is a Contact Center for the rest of us!

, ,
We have been working around the call center space for a long time.  Actually, it is our first love! Does everyone need a full blown Contact Center?   If you have a real boiler room operation, with shifts of agents that are heavily manged,…
SIP trunk network illustration

ShoreTel SIP Trunk Configuration - Version 14 update Part 1

, ,
Our older posts on this subject are getting a bit dated and an update is long over due.   ShoreTel has been using a version of SIP since day one.  We say a version of SIP because at the formation of ShoreTel, SIP standards had not yet been…
VMware vCenter hosts diagram

ShoreTel fail over options using Vmware – Part 3 the “HA" and "FT" Option!

, , ,
A quick review of vocabulary before we go into this subject any further.    First when we refer to vSphere, we are talking about the entire VMware ecosystem and all of its components.   It is just a short hand for the entire system solution.   …
VMware hosts and shared storage diagram

ShoreTel fail over options using VMware – Part 2 the "Poor Man" Option!

, , ,
A simple yet very effective step you can take to assure a high availability  is all but free!  It occurs to us that it is no longer acceptable to install ShoreTel on anything other than a VMware ESXi server!  Lets face it, you have to purchase…
MacBook laptop

A ShoreTel Communicator for the Mac?

, , ,
We recently had an opportunity to work with a ShoreTel client that was exclusively using Apple Mac's throughout their enterprise.   We asked how they made that decision given the clear cost advantage WinTel PC hardware had over your basic…
Customer text messaging across devices

Can I text your Enterprise Contact Center?

, ,
Phone only 'call centers' have been rapidly replaced with 'contact centers' that can also handle email and chat communications.  Customers want more options for interacting with companies they buy products and services from.  Chat requires…
Technical learning word cloud

ShoreTel iPBX phone system Training!

, , ,
Phone Training is a double edged sword.   Everyone wants it  but nobody really wants to make the time commitment required to get comfortable with the new phone features that a system like ShoreTel brings to your  business.   Most folks…
VMware hosts and shared storage diagram

ShoreTel fail over options using Vmware - Part 1 Building a VMware Test Lab!

, , ,
The most often asked question we hear among ShoreTel system administrators is how best to achieve "fail over", assure high availability and assure business continuity? There is no simple answer to this question nor is there any one "best practice".…
Amazon Web Services cloud logo

AWS S3 - a ShoreTel backup strategy!

, , ,
Amazon Web Services (AWS) has a range of storage options that make them our first choice in cloud based storage solutions and an ideal location for our ShoreTel data backup. In fact, now that ShoreTel has moved to virtualized hardware for voice…
Linux Tux logo

ShoreTel ECC MySQL rants, raves and solutions for email, chat and text (SMS) messaging!

, ,
If you have worked with ECC custom integrations for any length of time, you have build a library of solutions to work with.  Most recently you have discovered that a 32 bit application like ECC, running on a 64 bit Windows 2008 or 2012 server…
Audio editing waveforms

Editing ShoreTel System Prompts or WTF is a PHR file?

, ,
"Welcome to the ShoreTel Conferencing" sounds like a commercial announcement and many system owners want it changed! After all they just paid a big whack of money to own a brand new brilliantly simple phone system! Now when they have a client…

Showing 12 of 214 posts

DrVoIP logo

Building cloud communications and contact center solutions since 2008.

DrVoIP on YouTube
Peter Buswell on LinkedIn

Services

Amazon Connect
AI Solutions
Cloud Services
Case Studies

Company

About Peter
Resources
Blog
Contact

Talk to us

844-4DrVoIP
grace@drvoip.com

© 2026 DrVoIP. All rights reserved.