Articles about Legacy Services.

Cisco UCCX and ShoreTel ECC script comparison

CISCO UCCX or ShoreTel ECC – CCadmin script and power to the Supervisor!

, , ,
If you have managed a contact center of any size, sooner or later, you will be asked to make a change on demand.    A contact center supervisor feels the need to have a "team" meeting in the middle of the work day and needs the entire staff…
Multilingual contact center scripting editor

Compare ShoreTel ECC and CISCO UCCX - Handling Language Options

, , ,
Anyone who has been deploying telephone systems for any length of time has run into the "language" issue.   Though I am personally tired of having to "Press one" for English, the fact remains that we market on a global basis even if we are…
iPhone Android and Windows phones

Should You Run Your Company from Smartphones?

, ,
With an estimated 45 percent of Americans now using smartphones (66 percent for those under 30), it smartphones are starting to bleed into the enterprise. And now some businesses are beginning to evaluate whether they can manage their phone…
Reporting chart illustration

UCCX Scripting - "Get Statistics" and manage your call flow dynamically!

, ,
Have you ever call into a customer service function, been answered with "all of our Agents are currently busy with other customers, please wait and the next available customer service representative will be right with you" and then waited and…
Callback script comparison preview

Compare ShoreTel ECC and CISCO UCCX call back from queue scripts!

, , ,
It is almost expected that a modern call or contact center be able to offer a "call back from Queue" option to your callers.  In fact some call centers are now offering a Call Back with no phone call required from your caller at all!  The…
Cisco extension mobility telephone interface

Compare ShoreTel and CISCO - Extension Mobility Options!

, , ,
Do you run a business in which the day shift and the night shift share the same telephone instrument?   This is a very common feature requirement in call centers, help desks and order lines.   In the Health Care Profession,  a very common…
ShoreTel upgrade illustration

How to Upgrade your ShoreTel System!

, ,
The actual task of upgrading your ShoreTel system from one software version to the other is "brilliantly simple".  The process, however, requires attention to the   detail!  Any software upgrade will challenge your "change management" process! …
ShoreTel and Cisco comparison logos

Compare ShoreTel ECC and CISCO UCCX Contact Centers!

, , ,
As Contact Center implementation consultants we get to work with both ShoreTel ECC and CISCO UCCX.   The fact of the matter is they are both really excellent solutions and very similar in many respects.   Historically, ShoreTel has had a…
Text messaging keyboard

New ShoreTel ECC and CISCO UCCX feature - Text Messaging?

, , ,
We continue to focus on call center strategies that optimize the caller experience by reducing or eliminating wait time. Now clearly, you have to be in a business that actually cares about customers, we don’t expect the IRS will be implementing…
DrVoIP smartphone menu preview

New ECC Feature - Smartphone based "Visual IVR"!

, , ,
Imagine that you go to a restaurant, ask for the menu and the waiter hands you a phone?   You lift the handset and hear "Thank you for coming to our Restaurant home of great food and fine dining.  For breakfast, please dial one; for Lunch…
Bang for your buck illustration

The Hosted VoIP Telephony with 'the most bang for your buck'

, ,
Businesses communications technology is at the heart of every business but can be difficult to manage and expensive for SMEs. James Passingham at business communications provider, Foehn, thinks cloud and hosted telephony could be the answer. From…
3CX telephone administration screen

Compare ShoreTel and 3CX - Part 1 License Strategy

, ,
The trend in the Unified Communications industry is to charge a "per seat" license for access to VoIP Business Phone Solutions.  In large part a legacy "flat tax"  from the old TDM world, phone system suppliers continue to license based on…

Showing 12 of 214 posts

DrVoIP logo

Building cloud communications and contact center solutions since 2008.

DrVoIP on YouTube
Peter Buswell on LinkedIn

Services

Amazon Connect
AI Solutions
Cloud Services
Case Studies

Company

About Peter
Resources
Blog
Contact

Talk to us

844-4DrVoIP
grace@drvoip.com

© 2026 DrVoIP. All rights reserved.