ShoreTel Enterprise Contact Center "Change Call Profile" icon
Legacy Services, ShoreTel & Mitel, Technical ManagersHow many people hit the Auto Attendant and then dialed one for Sales? One of the most requested reports from ShoreTel clients is the analysis of Automated Attendant key strokes. With in the ShoreTel iPBX there are probably several ways to implement…
SIP firmware for ShoreTel handsets?
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersTo the sales team, I sound like a broken record as I repeated the engineering driven mantra: “A VoIP solution is only as good as the network it is build on”. No matter how many times we tell clients that you can not obtain reliable,…
Fun with ShoreTel Voice Mail
Legacy Services, ShoreTel & Mitel, Technical ManagersStuck on how to get a WAV file of a professionally recorded voice mail greeting into the right ShoreTel Voice Mail box? After all there is no import utility as there is during the creation of an Automated Attendant. I can’t speak for you,…
Trouble Shooting ShoreTel SGT1 Caller ID
Legacy Services, ShoreTel & Mitel, Technical ManagersCaller ID is an interesting area and we see a variety of client request regarding this functionality. On analog lines, there is not much room for configuration. Generally this information is transmitted as FSK (i.e. modem tones) in either the…
Trouble shoot "one way media" with the ShoreTel "phonectl" command!
Legacy Services, ShoreTel & Mitel, Technical ManagersOne of the most common make/break/fix support tickets that come into the TAC center, have to do with “one way media”. In this scenario, a ShoreTel VoIP phone user calls another phone user, or places an outside phone call and the called party…
ShoreTel Route Point Configuration
Legacy Services, ShoreTel & Mitel, Technical ManagersThecr ShoreTel IPBX “Route Points” are powerful configuration tools, generally used to enable third party applications. Using route points, an external application can gain complete call control. For example, when you configure a ShoreTel…
PDF and Email those ShoreTel Historical Reports!
Legacy Services, ShoreTel & Mitel, Technical Managers“Historically”, excuse the pun, we always had a challenge with ShoreTel Contact Center Historical report!There were two issues.First, though you could schedule a report to be run automatically at a present time, you had to chose between…
The ShoreTel Workgroup Monitor Kicks Butt!
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersAs you can tell from our video library and blogs, we are very excited supporters of the ShoreTel Contact Center! You can not find a more feature rich or cost effective solution to call routing, email routing and web collaboration! To…
How to create ShoreTel AA and ECC audio Files!
Legacy Services, ShoreTel & Mitel, Technical ManagersYou can hardly install a Automated Attendant with out creating the Audio files! If you have looked at any of our videos on setting up the ShoreTel Enterprise Contact Center, you know that we urge you to create all of your audio files before…
ShoreTel PCM 9.1 Microsoft Installation Error
Legacy Services, ShoreTel & Mitel, Technical ManagersWhen installing the ShoreTel PCM 9.1 call manager software on a PC that has been upgraded to Windows XP service pack 3, occasionally there is a Microsoft Installer error that prevents the ShoreTel software from being installed. The error is…
More on ShoreTel V switches!
Legacy Services, ShoreTel & Mitel, Technical ManagersWhen installing a Shoregear switch, one of the parameters that you enable is to indicate which server is to manage this switch! Normally this is no big deal, but with the V switch, you need to pay attention to this parameter as it will…
ECC Medical Applications
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersWith all the talk about "health care" you would expect growing demand for more application integration for this particular industry vertical! The ShoreTel Enterprise Contact Center can process "dial lists" that enable the system to make…
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