Insights for technical managers.

Audio editing waveforms

Editing ShoreTel System Prompts or WTF is a PHR file?

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"Welcome to the ShoreTel Conferencing" sounds like a commercial announcement and many system owners want it changed! After all they just paid a big whack of money to own a brand new brilliantly simple phone system! Now when they have a client…
Dynamic multipoint VPN network diagram

ShoreTel VPN or MPLS? What works and saves money?

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An IPsec Virtual Private Network or VPN, is sometimes used as a backup route for a Wide Area Network failure.  VPN’s are typically deployed as a “tunnel” through the Internet and as such are “point to point” solutions by definition. …
Root privileges illustration

Is there a RAT Virus in your phone system?

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If you have a device on your network that you do not have root privileges for, then your entire enterprise is at risk for a Cybercrime! Do you want to know what a Trojan horse might look like? It might very well look like a Linux appliance provided…
Cybersecurity word cloud

Don't Look now you've been hacked - part 2 (useful tools for awareness)!

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Big Brother is Watching! The thought of people being concerned that NSA is listing and monitoring their activities is a hysterically funny concept to me. Whatever you think of Edward Snowden, know that he is a day late and a dollar short. Most…
Contact center wallboard metrics

Looking for a UCCX Wall Board? - VSR2 has the vision!

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If you have ever considered adding a Wallboard to your CISCO UCCX based Contact Center deployment, you know that the selections are slim.  There is a wealth of unsupported "freeware"  solutions on the net, generally the failed  result of…
Firewall illustration

Don't look now but you have been hacked!

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Hackers at the Front Door? Most every home and business office now has a firewall that separates your internal computer network from the wild west of the world wide internet. The good news is that firewalls have become increasingly more sophisticated…
ShoreTel user configuration video preview

ShoreTel Virtual Trunk Switch - Configuration and License impact!

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ShoreTel currently has three virtual appliances that can be used in place of the Orange ShoreGear voice gateways and conference servers.  These three virtual appliances are shipped within the ShoreTel core Server Software and consist of OVA…
Cybersecurity illustration of a person using a laptop

Hacking ShoreTel with Wireshark or Trouble Shooting One way Audio.

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My First Hack? When I was a little kid, back when there was black and white TV sets and 33 RPM records, I was always amazed at the work of the telephone company repair man! At that time there was only one Phone Company. When they sent a repair…
Multilingual contact center scripting editor

Can you create a "killer" Contact Center Script?

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Most Scripting engineers working with Contact Center deployments built on CISCO UCCX, ShoreTel ECC, or Avaya have amassed a collection of script subroutines.  These subroutines are used over an over, from script to script to avoid having to…
Oracle VirtualBox logo

Run ShoreTel on Vmware Player or Oracle VirtualBox!

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With the release of ShoreTel Version 4.2 the company introduced the concept of virtual appliances. These software objects, had the potential of replacing the Orange ShorGear hardward boxes that typically characterize a ShoreTel deployment. The…
Disaster recovery cartoon

SIP as a Disaster Recovery Strategy? EtherSpeak answers the call!

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As a standard deployment practice, we at DrVoIP implement SIP trunks as a “fail over” on every system we install.   As reliable as your PRI circuit has been, they do fail from time to time!  In fact, we recently lost 27 PRI’s at a major…
Network monitoring dashboard

Free Tools for Network Monitoring and VoIP assessments!

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A network assessment and a trouble shooting effort are differentiated only by a matter of time an the level of urgency.   Effective network administration means that you are always troubleshooting and always proactively looking for anomalies…

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