Insights for technical managers.

Static WAN routing network diagram

Configure redundant static WAN routes when ShoreTel is in the data center?

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Installing your ShoreTel HQ server at the Data Center is becoming a standard deployment practice to increase business continuity during network and power outages and other disasters.   One of the most common Ask DrVoIP question we hear is…
Plan B backup illustration

Backing up your iPBX Call Center, what is your plan?

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"The Check is in the Mail"; "I gave at the office"; "The software if fully tested and bug free"; "We are working on the documentation"; "Go ahead tell me, I promise I won't get mad"; "Yes we backup our data every day, off site". These are just…
ShoreTel Mobility Router System Admin Video Cheat Sheet

ShoreTel SIP, Mobility Router & the Firewall (Part 1)

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This is not a SIP tutorial,  only an overview on the issues that impact remote SIP phones on any iPBX.  When you set up a SIP call between two end points, there are upwards of four "holes" that might need to be punched in your firewall for…
Mobile telephone collection

How to Ring more than 16 phones in a ShoreTel Hunt Group?

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How to ring more than 16 phones in a ShoreTel Hunt Group? Can't say that we recommend this strategy, but none the less, we continue to see business applications in which the client insists on ringing a group of 16+ phones simultaneously! …
ShoreTel version 13 logo

What is new in ShoreTel 13?

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There are a number of major enhancements to ShoreTel in Version 13. Most enhancements have been related to bringing ShoreTel SIP into compliance with the standards accepted by the SIP community at large. Though there are enhancements for…
Scopserv and ShoreTel integration logos

ShoreTel SIP Trunks meet the Scopserv!

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Anyone who thinks Asterisk is a toy is not playing in the real world of VoIP Telephony. You may be surprised to learn how many commercial product offerings are built on an Asterisk base. For this reason, we have become more involved in this…
66 block telephone wiring

ShoreTel analog connections and the 66 Block!

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It is surprising that in the 21st century we are still punching down copper lines! None the less fax machines, credit card devices, postage machines and security circuits still populate the installed base of telephone systems. If you are converting…
ShoreTel SIP trunk configuration

Configuring SIP Trunks on ShoreTel!

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We continue to get a lot of questions about SIP trunks and how best to use them on ShoreTel. Our preferred strategy at this point, is to focus on a TIE line solution that brings both off premise extensions and DID numbers into the ShoreTel.…
Amazon EC2 illustration

An iPBX in an Amazon Cloud? A disaster recovery story!

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Did you every think that your company would be physically unavailable, the building not accessible and the phone system unmanned? The issue of business continuity and disaster recovery is on your 'to do' list and hopefully you can get to it…
ShoreTel deployment network diagram

ShoreTel - Does a "single image" deployment always make sense?

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We continue to be a major fan of ShoreTel solutions, but that does not mean that they we accept everything without question.  One of the most touted advantages of the ShoreTel architecture is the concept of a "single image" solution with no…
ShoreTel and Cisco comparison logos

Compare ShoretTel and CISCO Part 3 – Users and phones

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All of the architecture "geek speak"  aside, CISCO and ShoreTel have fundamental "cultural" differences that defines their approach to the entities of  a "phone" and  a "user".    Simply stated in the ShoreTel world a phone can not exist…
Compare ShoreTel & CISCO Part 2 – System Admin Portal

Compare ShoreTel & CISCO Part 2 - System Admin Portal

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All telephone systems have to deal with the same key architectural  issues regardless of who manufactured the equipment.   All phone systems have to provide for the definition of a system "dial plan"; trunk groups, call flow options, phone…

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