Tag Archive for: AWS Lambda

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Amazon Connect "Auto Post Call Customer Survey"?

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Setting up a Contact Flow to automatically transfer the caller to a post call survey is relatively easy in Amazon Connect. We use standar contact flows and several other AWS technology solutions to automate this process!
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Give Amazon Connect Phone system features with "Dial by Name" functionality

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use LEX to enable a "dial by name" directory and give your call center phone system like features!
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Amazon Connect Configuration - Tutorial Video!

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LEarn to configure an Amazon Connect Call Center soup to nuts! Tutorial includes FREE Contact Flow library you can import and use in both real life and with the tutorial. - DrVoIP
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Amazon Connect - A Voice Mail Solution!

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What no Voice Mail? One of the surprises you get when working with Amazon Connect is the fact that, out of the box, there is no voice messaging capability.   However, given the rich library of services available in the AWS ecosystem, you can…
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Amazon Connect - Is today a Holiday?

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Is Today A Holiday? Having deployed hundreds of CISCO UCCX and ShoreTel ECC and other Contact Centers, checking to see if today is a holiday seemed to be the "minimum daily adult requirement" for contact center management.  In fact one of the…
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What makes up a basic Amazon Connect Call Center?

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AWS Connect is simple to setup, but you may need some software engineering assistance to take advantage of other AWS Services!
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Amazon Connect Configuration Best Practices – Part 3 After Hours Call Flow with SMS!

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You can use a TEXT message to alert an on call team member that an after hours caller needs emergency assistance!
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Building an AWS Call Center is the definition of a "Disruptive" technology"!

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AWS Connect - A Game Changer! It has been almost a year since we first took a look at the AWS Connect Call Center service and what a year it has been.   Since it's pubic release, AWS is most likely the fastest growing Call Center solution in…

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