Tag Archive for: SMS

Mobile messaging notification illustration

TEXT-2-AGENT Sending text and pictures to your call center?

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Can you send a picture to your ShoreTel or CISCO Call Center We have been integrating SMS to CISCO UCCX and ShoreTel Call Center deployments for customer service scenarios for some time.  The interface is very simple:  Login, pick a number…
Mobile messaging notification illustration

Call, Click or Text your Contact Center?

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Mobile devices are the most ubiquitous devices on the planet! Text messages are read almost instantly, never miss their target and are high impact, high content messages. Why continue to increase the number of incoming telephone lines to your…
Mobile messaging devices

Is your Contact Center “Smartphone“ enabled?

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“When it comes to customer engagement options, digital contact will surpass voice contact in contact centers in less than two years.   This prediction by Dimension Data also highlights not only are most Contact Centers unable to deal with…
Customer text messaging across devices

Can I text your Enterprise Contact Center?

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Phone only 'call centers' have been rapidly replaced with 'contact centers' that can also handle email and chat communications.  Customers want more options for interacting with companies they buy products and services from.  Chat requires…
Contact center terminology word cloud

Top 5 Trends Transforming your Contact Center!

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The Contact Center is being transformed at a rate of change that is beyond the ability of current management strategies to identify and react.   Most contact centers are still using 1990 thinking in a 2020 world!  The adoption rate of Smartphones,…
iPhone Android and Windows phones

Sending Text Messages to your Shoretel ECC or CISCO UCCX Contact Center?

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We recently had an opportunity to create an emergency notification text messaging system for a financial service application built on ShoreTel iPBX and ECC technology. The requirement was to push out text based alerts to individual or groups…
Text messaging keyboard

New ShoreTel ECC and CISCO UCCX feature - Text Messaging?

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We continue to focus on call center strategies that optimize the caller experience by reducing or eliminating wait time. Now clearly, you have to be in a business that actually cares about customers, we don’t expect the IRS will be implementing…

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