Tag Archive for: Voice Prompts
ShoreTel Version 10+ “Find Me/ Follow Me” Enhancements!
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersMobility and Office Extensibility continue to be "must have" feature sets for success in todays hyper competitve market place. Nobody seems to care if it is after business hours in your time zone. When a client wants you, they want you…
Log Blog – Debugging ShoreTel Voice Mail with vmail.log
Legacy Services, ShoreTel & Mitel, Technical ManagersWe should probably do several blogs on logs! Logs to an engineer are like finger prints to a cop! Both professionals need to play “detective” and gather all the hints they can in an exhaustive effort to figure out what went wrong! …
Fun with ShoreTel Voice Mail
Legacy Services, ShoreTel & Mitel, Technical ManagersStuck on how to get a WAV file of a professionally recorded voice mail greeting into the right ShoreTel Voice Mail box? After all there is no import utility as there is during the creation of an Automated Attendant. I can’t speak for you,…
ShoreTel Route Point Configuration
Legacy Services, ShoreTel & Mitel, Technical ManagersThecr ShoreTel IPBX “Route Points” are powerful configuration tools, generally used to enable third party applications. Using route points, an external application can gain complete call control. For example, when you configure a ShoreTel…
How to create ShoreTel AA and ECC audio Files!
Legacy Services, ShoreTel & Mitel, Technical ManagersYou can hardly install a Automated Attendant with out creating the Audio files! If you have looked at any of our videos on setting up the ShoreTel Enterprise Contact Center, you know that we urge you to create all of your audio files before…
The missing ShoreTel Beep!
Legacy Services, ShoreTel & Mitel, Technical ManagersIn both ShoreTel Release 8 and 9 there is a very interesting behavior that will ultimately bring a client call to your support center. The behavior is most obvious in a multi-site deployment in which there is only one HQ server providing…
V Switch Schedule does not change Automated Attendant?
Legacy Services, ShoreTel & Mitel, Technical ManagersThis is one of those trouble tickets that keeps an engineer awake at night. A V switch was installed at a remote site to provide Automated Attendant and Voice Mail services for that site. The V switch was one of three switches at that site…
ShoreTel "Call Screening"
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersCall Screening is a popular telephone feature though some people consider it both annoying and insulting. In ShoreTel 9 you have this option using “find me follow me” to ask the caller something equivalent to “who may I say is calling”?…
Leave a Message by spell by name?
Legacy Services, ShoreTel & Mitel, Technical ManagersIn an early April Blog entitled Add ShoreTel Extension Lists to your Automated Attendant we talked about limiting a callers ability to dial internal extensions. This is the same feature you might use to provide “tenant services” to a ShoreTel…
"The person you have called has requested your name".
Business Managers, Legacy Services, ShoreTel & MitelShoreTel Call Screening is now available in Version 9! Earlier versions of ShoreTel had a “find me follow me” feature that worked well. Someone could hit your voice mail greeting and be told to “Press One and the system will attempt…
Memorial Day and ShoreTel Holiday Greetings Schedules!
Legacy Services, ShoreTel & Mitel, Technical ManagersIt happens every year, every holiday at exactly the same time. Usually, at 4PM the day before the “holiday” that everyone know was coming, your entire client base calls to ask you how to change the Automated Attendant for a holiday greeting!…
Live Answer or Autoamted Attendant?
Business Managers, Legacy Services, Telephony Archives
The genius mathematician and founder of the area we know as Cybernetics, Norbert Wiener coined the phrase “the human use of human beings”. Writing post WW2, his frame of reference was societies growing concern with automation. The concept…
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