As you can tell from our video library and blogs, we are very excited supporters of the ShoreTel Contact Center! You can not find a more feature rich or cost effective solution to call routing, email routing and web collaboration! To be fair, however, ShoreTel has always been ahead of the curve with "call […]
You can hardly install a Automated Attendant with out creating the Audio files! If you have looked at any of our videos on setting up the ShoreTel Enterprise Contact Center, you know that we urge you to create all of your audio files before you start setting up your Contact Center Services! Making […]
When installing the ShoreTel PCM 9.1 call manager software on a PC that has been upgraded to Windows XP service pack 3, occasionally there is a Microsoft Installer error that prevents the ShoreTel software from being installed. The error is “Error 1720 – A script required for this install to complete could not be run”. […]
When installing a Shoregear switch, one of the parameters that you enable is to indicate which server is to manage this switch! Normally this is no big deal, but with the V switch, you need to pay attention to this parameter as it will impact your Automated Attendant and Hunt Groups. Let us assume […]
With all the talk about "health care" you would expect growing demand for more application integration for this particular industry vertical! The ShoreTel Enterprise Contact Center can process "dial lists" that enable the system to make outbound phone calls. The "dial list" typically gets a list of phone numbers from a MySQL database that […]
In this economy, there are a growing number of mergers and acquisitions, or “marriage by shotgun”. When companies combine they have the challenge of integrating their data and telecommunications systems. For example, we have witnessed an increased demand in companies seeking technical assistance in merging ShoreTel systems. There are two basic options for doing this […]
I would like to kill call center challenges with one blog! In many call center environments, it is possible that an agent has a Direct in Dial (e.g. DID) number that a client might call and bypass the entire call center process! For a call center manager, this is very frustrating! You create […]
This is a follow up post to an earlier post on LLDP-MED. VoIP phones on the market today follow the same basic boot and operations process: 1 – Wait for an LLDP packet from the Ethernet switch 2- Send a DHCP discovery packet to find the DHCP Server 3- Send a DHCP request to the […]
We see a lot of request that can be summarized as "can we dial from within<(insert your favorite application here>? Outlook, for example, has an ability to let you select the ShoreTel TAPI line so that you can dial from a Contact. Here is how you set it up. First, in the tool […]
We had a lot of requests for examples of telneting into the SG Voice switches, so we though we would do a quick video on that process. The V switch is a very different animal from the rest of the SG family. Basically, a small Linux server lives inside the switch and contains a Flash […]
Generally, we do not fill out forms given to us by Carriers. Most Carrier forms use nomenclature that is "Marketing Speak" and not technically driven. It seems we have 100 different ways to refer to a TDM with PRI signaling and only one of them means anything to an engineer. There are […]
Both models of the ShoreTel VG90 and VG50 are availabe in V switch configurations. The V switch configuration enables you to provide local voice mail and autoamted attendant functionality to a smalll site economically. Compared to the cost of adding a distributed voice mail server, the SG50V and SG90V are economically viable alaternatives that […]