We continue to focus on call center strategies that optimize the caller experience by reducing or eliminating wait time. Now clearly, you have to be in a business that actually cares about customers, we don’t expect the IRS will be implementing…

Businesses communications technology is at the heart of every business but can be difficult to manage and expensive for SMEs. James Passingham at business communications provider, Foehn, thinks cloud and hosted telephony could be the answer. From…

Did you every think that your company would be physically unavailable, the building not accessible and the phone system unmanned? The issue of business continuity and disaster recovery is on your 'to do' list and hopefully you can get to it…

All telephone systems have to deal with the same key architectural  issues regardless of who manufactured the equipment.   All phone systems have to provide for the definition of a system "dial plan"; trunk groups, call flow options, phone…